Retirement Specialist 3 - Processing Center

State of Washington•Thurston County – Tumwater, WA

19h•Hybrid

About The Position

This role is for an experienced and knowledgeable Retirement Specialist (RS) interested in taking their career to the next level. The ideal candidate will be a natural leader and mentor, capable of guiding others in responding to unique customer inquiries or needs, and serving as a trusted resource on DRS retirement systems and plans for members, employers, and fellow team members. This recruitment is open to permanent DRS team members only. In-person interviews will be scheduled for June 29 and 30. The salary advertised includes the general wage increase that will be in-effect July 1, 2026.

Requirements

Two (2) years of experience as a Retirement Specialist at the Department of Retirement Systems. Time in RS training program counts towards the two-year requirement.
Team members who will meet the two-year requirement by July 1, 2026, will be considered and are encouraged to apply.
Demonstrated proficiency with Microsoft Word and Excel (version 2016 or newer).
Demonstrated ability to use multiple computer applications simultaneously.
Demonstrated proficiency in Customer Focus competency.
Demonstrated proficiency in Leading Others competency.
Demonstrated proficiency in Analysis competency.
Demonstrated proficiency in Communication competency.
Demonstrated proficiency in Judgment competency.
Demonstrated proficiency in Teaching and Training competency.
Demonstrated proficiency in Meeting the Needs of Others competency.
Demonstrated proficiency in Learning and Growth competency.

Responsibilities

Serve as a lead and mentor to a team of Retirement Specialists in the processing center.
Monitor and develop schedules and strategies to manage workflows, ensuring the team supports members and employers in a timely and informed manner.
Act as a resource for members, employers, and team members regarding the retirement systems and plans administered by DRS.
Serve as a content expert advising on questions and issues related to highly complex accounts.
Monitor work queues, develop schedules and strategies to manage workflow, and assign work to team members including a daily task focus.
Observe team performance and provide feedback to the team leader for use in performance evaluations.
Perform in-depth research and analysis in preparing summaries and recommendations on issues of administrative policy and procedure.
Coach and mentor team members in responding to complex, sensitive or escalated customer situations.
Conduct and/or coordinate periodic unit training sessions for changes and/or updates to laws, rules, policies, procedures, and/or processes.
Monitor processing work of the team for quality assurance purposes and provide feedback to the leader as needed.