Processing Assistant Supervisor - WIC

Alamance County Government•Health & Human Services, NC

About The Position

This position works as a direct assistant to the WIC Director and requires considerable knowledge of the work unit, organization, and relevant regulations. Works as a direct supervisor to the support staff, which consists of WIC clerical staff, and oversees the management of program function in the clerical area and vendor unit. Works closely with the nutrition staff in a support position. Functions as the Vendor Manager and provides assistance and accountability for the WIC Vendor section. Interprets and explains policies and procedural guidelines to ensure compliance of the WIC administrative areas. Other duties as assigned by supervisor and/or Health Director.

Requirements

Completion of high school or equivalent and four years of progressively responsible secretarial or clerical/administrative/office management experience
Completion of a two-year secretarial science or business administration program and two years of progressively responsible secretarial or clerical/administrative, office management experience
Completion of a four-year program in a college or university preferably with a major emphasis on coursework in business administration, public administration, or other related field
An equivalent combination of training and experience
Ability to accept responsibility and account for his/her actions
Ability to organize and manage time and resources
Ability to perform work accurately and thoroughly
Considerable knowledge of general office management techniques and basic calculations
Ability to show kindness, empathy and genuine care
Ability to understand an individual's socio-economic status and life-styles with respect for individual differences
Ability to be truthful, maintain high level of confidentiality and viewed as credible in the workplace
Trustworthiness to a degree that one is incapable of being false to a trust, responsibility or pledge
Ability to monitor and maintain quality standards of client services using current WIC and health department protocols
Ability to use good judgment and discretion as it relates to following policies and procedures
Knowledge of interrelationships between health and social service programs, and of appropriate community resources for referral of clients
Ability to communicate effectively with others using the spoken word
Knowledge of general human behavior and techniques for effecting problem solving, answering questions and providing quality customer service
Ability to create a safe work environment; managing risks; reducing exposure liabilities
Ability to work with others successfully and productively for the common cause and desired end goal with skill in supervising and organizing the work of others
Ability to write clear and concise documentation and correspondence

Responsibilities

Manage appointment scheduling, clinic/work flow and administrative/vendor activities
Determine WIC Program eligibility according to established criteria
Supervise and plan the work of support staff members
Analyze and interpret county and program policy and procedural guidelines
Problem solve and answer questions
Attend required meetings and workshops
Complete all required documentation and maintain records
Manage office/clinic inventory
Serve as the liaison between the state office/WIC office and local vendors
Other duties and responsibilities as assigned
Serve as backup to WIC lab staff performing hemoglobin testing.