Processing Assistant IV - EH

Chatham, County of•Pittsboro, NC

1d•Onsite

About The Position

The primary purpose of this position is to serve as one of two staff who are the primary office contact for the division’s clients through the intake of applications and public requests for service. In this capacity, this position works closely with the County’s Central Permitting department to provide one-stop permitting for clients. The position also shares responsibility for providing administrative support to the division staff, including eight (8) Environmental Health Specialists, two (2) Program Specialists, three (3) Program Supervisors, one (1) Soil Scientist, one (1) Environmental Health Technician, and one (1) Environmental Health Director.

Requirements

Graduation from high school and a minimum of two years of administrative office experience or completion of a two-year program related to responsibilities; or an equivalent combination of training and experience.
Knowledge of basic mathematics
Ability to tactfully question clients to assist them in applying for the right service or permit
Ability to maintain complete and accurate reports
Excellent computer skills with a strong knowledge of Microsoft Office programs
Ability to establish and maintain effective working relationships with associates and the general public

Responsibilities

Greet clients at the front window and on the main environmental health phone line
Provide information and assistance in completing forms and explain the permitting process to clients
Respond to questions, research answers, and advise applicants about deficiencies in paperwork
Process applications via Open Gov, prepare files, and schedule appointments
Maintain daily accounts receivable and process refunds as needed
Generate monthly accounts receivable report and maintain OSWW staff tracking report
Perform other duties as assigned