Processing Assistant III - WIC

Alamance County Government • Health & Human Services, NC

10d • Onsite

About The Position

This position is assigned to the Women’s, Infants, and Children (WIC) Program. Its primary purpose is to explain eligibility requirements, issue benefits, and schedule appointments. The role also provides participant support, including breastfeeding assistance, and serves as a backup to the WIC Lab Clerk.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Prior experience with Microsoft Windows.
• Ability to type accurately in a fast-paced environment.
• Ability to operate typical office equipment, including telephone, fax, scanner, and printer.
• Possession of a valid North Carolina driver’s license and access to a personal vehicle.
• General knowledge of office or work-unit procedures, methods, and practices.
• Knowledge of correct spelling, punctuation, and specialized vocabulary, and ability to proofread.
• General knowledge of office accounting and record-keeping procedures and mathematics, and ability to apply them in the work environment.
• Ability to learn and apply a variety of guidelines.
• Ability to use a variety of office equipment and learn to use specialized office equipment.
• Ability to work with people courteously and tactfully.
• Ability to screen communications using predetermined guidelines and independently respond to or route inquiries.
• Ability to record and compile information based on general guidelines.
• Ability to gather and provide information and instructions about work processes or procedures.
• Ability to balance and reconcile figures.
• Ability to communicate effectively orally and in writing.
• Ability to perform duties in a high-traffic, fast-paced environment.

Nice To Haves

• One or more years of secretarial or office-style experience.
• One year of experience working in a medical office setting.
• Bilingual in Spanish, written and oral; fluency in both Spanish and English, written and oral.
• WIC Program experience.
• Ability to coordinate the work of other support staff, student workers, or volunteers may be required.

Responsibilities

• Determine financial eligibility for WIC participants in accordance with state and federal regulations.
• Assist with issuing WIC benefits to eligible participants.
• Serve as a backup to the WIC Lab Clerk by obtaining weights and measurements and performing finger-stick blood tests.
• Provide breastfeeding support and assistance to WIC participants.
• Perform other related duties as assigned by the supervisor or WIC Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED