0000002399.PROCESS SUPPORT SUPERVISOR.SHERIFF-BOND SECTION

Dallas County • Dallas, TX

8h • $46,700 - $58,286

About The Position

Performs first-line supervision of clerical support staff assigned to standardized tasks, including hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services. Supervises generally five or more clerical support staff in one or more of the department’s smaller sections.

Requirements

• Education and experience equivalent to an associate’s degree from an accredited college or university in a job-related field of study.
• One year of work-related experience.
• Skilled in the use of standard software applications.
• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, departments, and the general public.
• Must maintain the confidentiality and security of information.

Nice To Haves

• Knowledge of Criminal Court procedures preferred.

Responsibilities

• Supervises clerical support staff performing standardized tasks related to receiving, filing, and processing documents, fees, and fines; maintaining records, files, and reports; and providing customer service.
• Trains staff; coordinates, delegates, and monitors assignments; evaluates performance; provides feedback; and collects performance-measure data to ensure effective service delivery.
• Acts as a technical expert, researches and resolves complex issues, responds to inquiries, audits work processes, and reconciles or corrects exceptions.
• Assists management with employee-related matters, which may include serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals, and making staff recommendations.
• Keeps abreast of applicable laws, policies, and procedures; recommends and implements changes to policies and standard operating procedures; and assists management in establishing goals and objectives.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree