Process Support Engineer II
About The Position
The Process Support Engineer guides products through their lifecycle, from initial concept to final qualification. The role provides high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex systems and equipment. Process Support Engineers work closely with customers and R&D teams to develop processes for manufacturing advanced semiconductor chips, create hypothesis experiments and design of experiments (DOEs), analyze data using statistics, and compile reports with high-level conclusions on technically challenging process engineering experiments. They also troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Work may span Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant technologies. The position is part of the Global Field Group, which installs, sustains, and optimizes semiconductor manufacturing equipment at customer sites. It is based on-site in Dallas-Richardson, Texas, with 20% travel and relocation eligibility.
Requirements
- Minimum 4 years of experience in semiconductor capital equipment or a similar high-tech industry.
- Knowledge of three or more processes on one or more technologies.
Nice To Haves
- Two or more years of experience in Applications or Process Engineering.
- Bachelor's degree in a STEM field.
Responsibilities
- Serve as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
- Work with customers as necessary to optimize tool performance to meet customer process and integration requirements.
- Check and approve the operational quality of system equipment.
- Instruct customers in operation and maintenance of the system.
- Provide on-site installation support and oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems.
- Work with customers and R&D teams to develop processes, create hypothesis experiments and DOEs, analyze data statistically, and report conclusions.
- Troubleshoot complex problems, perform root cause analyses, and resolve process engineering and customer product issues.
Benefits
- Comprehensive benefits package.
- Candidates may be eligible for participation in a bonus and stock award program, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
