Process Support Engineer II
About The Position
The Process Support Engineer II guides products through their lifecycle, from initial concept to final qualification. The role provides high-visibility customer support through on-site installations, system diagnoses, and service and repair of complex equipment and systems. The engineer works closely with customers and R&D teams to develop semiconductor manufacturing processes, create hypothesis experiments and design of experiments (DOEs), analyze data using statistics, and prepare reports with high-level conclusions on technically challenging process engineering experiments. The role also involves troubleshooting complex problems, performing root cause analyses, and resolving difficult process engineering and customer product issues. The position is part of the Global Field Group, which installs, sustains, and optimizes advanced semiconductor manufacturing equipment at customer sites. It serves as a liaison between customers and the Business Unit, supports tool performance optimization, and helps ensure tools meet customer process and integration requirements. Work may involve technologies including Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, and Implant. This is an on-site role in Dallas-Richardson, Texas, with travel approximately 20% of the time.
Requirements
- Minimum 4 years of experience in semiconductor capital equipment or a similar high-tech industry.
- Knowledge of 3 or more processes on 1 or more technologies.
- Bachelor's degree in a STEM field.
Nice To Haves
- Preferred 2+ years of experience in Applications or Process Engineering.
Responsibilities
- Serve as liaison between the customer and the Business Unit for assigned projects, ensuring customer issues are clearly understood and applicable solutions are delivered.
- Work with customers as necessary to optimize tool performance to meet customer process and integration requirements.
- Check and approve the operational quality of system equipment.
- Instruct customers in the operation and maintenance of the system.
- Provide visible customer support through on-site installation and oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems.
- Develop processes with customers and R&D teams, create hypothesis experiments and DOEs, analyze data statistically, and compile reports with high-level conclusions.
- Troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues.
Benefits
- Comprehensive benefits package.
- Supportive work culture that encourages learning, development, and career growth.
- Programs and support for employee health, wellbeing, and personal and professional growth.
- Candidates may be eligible for participation in a bonus and stock award program, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
