Process Support Coordinator

Hanwha Philly Shipyard•Philadelphia, PA

1d•Onsite

About The Position

Hanwha Philly Shipyard is undertaking a major digital transformation through the implementation of SAP S/4HANA and integrated Production/Operation Support System. The Process Support Coordinator will support the Process Innovation (PI) Team in implementing and maintaining business processes and system solutions related to shipyard production operations. This role will assist with coordination between departments, support system implementation activities, and help ensure effective adoption of new systems and processes across the organization.

Requirements

Basic understanding of ERP systems such as SAP or non-SAP (similar business systems).
Basic domain knowledge of manufacturing, shipbuilding or heavy industries.
Strong analytical and problem-solving ability.
Ability to work effectively within cross-functional and international teams.
Strategic thinking with a passion for innovation and change management.
Highly organized, proactive, and adaptable to evolving environments.
Willingness and ability to work independently and as a team member.
Bachelor’s degree in Engineering, Information Systems or related field preferred.
5+ years of experience in ERP systems, business process support, or operations support roles.
Demonstrated ability to manage cross-departmental projects and communicate technical information effectively.

Nice To Haves

Experience working with ERP systems (SAP preferred) in manufacturing, shipbuilding, or heavy industry is preferred.
Basic understanding of manufacturing processes, production planning, and operational processes is preferred.

Responsibilities

Ensure that all HPSI safety procedures, rules and regulations are communicated, understood, and followed.
Support the implementation and ongoing operation of SAP and Non-SAP systems.
Translate business needs into functional specifications and SAP/non-SAP system improvements.
Facilitate coordination between engineering, procurement, production, finance, and IT teams during the project implementation.
Monitor project progress, document results, and communicate outcomes to stakeholders and management.
Support organizational change management activities related to new system implementation, including stakeholder engagement, process transition planning, and user adoption strategies.
Perform communication, training, and documentation efforts to help users successfully adopt new systems and workflows.
Track project activities, prepare status updates, and support reporting for management.
Assist the PI team in identifying opportunities for operational and process improvements.
Perform other related duties as required and assigned.