Operations Manager & Clerical Worker

Capitol Process Services, Inc.•Greenbelt, MD

44d•$57,500 - $67,500•Onsite

About The Position

Capitol Process Services, Inc. is the #1 legal services firm serving D.C. Maryland & Virginia. We've been in business for 40+ Years. We provide service of process and various other services to law firms across the country. We serve Washington D.C., Maryland, Virginia and also offer services nationwide. We specialize in providing reliable and efficient process serving solutions to law firms, businesses, and individuals. With our commitment to accuracy, timeliness, and professionalism, we ensure that legal documents are delivered securely and in compliance with all applicable laws and regulations. We are seeking a dynamic and detail-oriented Process Server Operations Coordinator to lead and streamline our process serving activities. In this vital role, you will oversee the coordination and execution of legal document deliveries, ensuring timely and accurate service across multiple jurisdictions. Your proactive approach will help maintain compliance, optimize operational efficiency, and support our commitment to exceptional service delivery. Join us to be a key driver in enhancing our process serving operations and delivering results that matter.

Requirements

Strong organizational and time-management skills
Exceptional attention to detail (legal document experience a plus, but not required)
Ability to confidently manage and direct field personnel
Professional communication skills
Comfortable working in a fast-paced environment
Ability to prioritize under daily deadline pressure
Experience in legal support, court services, or logistics a plus but not required

Responsibilities

Communicate daily and manage the process servers schedules and workload to ensure all papers get served timely (mostly midday)
Meet with process servers during daily paper pickup/drop-off
Review completed jobs for accuracy and compliance
Ensure affidavits are properly signed and complete
Confirm service attempts follow all client and court instructions
Verify timelines are being met (rush jobs, court deadlines, L&T, etc.)
Proactively address missed attempts or deficiencies
Triage daily paper distribution based on geography, urgency, and workload
Log in new jobs accurately into ServeManager
Generate and prepare affidavits for completed services