Clerical

Ascend Staffing•Moline, IL

1d•Onsite

About The Position

Apply today, work tomorrow, and get paid weekly! Are you looking for a company that is hiring immediately? We're hiring now for a Clerical Assistant in Moline, IA. What We Offer Weekly pay of $17.50 to $20 per hour Direct deposit & debit card payment options Health, vision, dental, life, and disability insurance Get weekends off Overtime available Training provided Weekly Pay Clerical Assistant Tasks & Duties Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional / positive voice. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Memorize, recall, or research answers quickly Assess customers’ needs and provide the correct solution Learn and follow all customer service procedures and policies Meet and go above personal and team targets, goals, and quotas Aim for customer resolution and return Record, organize and file customer interactions and profile/account changes Address returns, refunds, and shipping tracking numbers Clerical Assistant Shift Info Day Shift, 8:00am to 5:00pm Monday - Friday Clerical Assistant Qualifications (Requirements/Skills) Clerical Assistant experience preferred GED / High School Diploma Able to work in the US Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer the phone, listen actively, relay information, and type basic information simultaneously Customer-focused for positive customer experience and resolution Able to pass a background check Able to work in the US. Apply today! Clerical Assistant jobs in the Moline, IA area go fast! ABOUT ASCEND STAFFING Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits, and achieve your goals, you’ve come to the right place. We do what we say we will do. We are direct and transparent. We find real opportunities with great employers. Equal Opportunity Statement Ascend Staffing is an Equal Opportunity Employer, embracing diversity and the inclusion of all individuals regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or genetics in accordance with federal, state, and local laws.

Requirements

Clerical Assistant experience preferred
GED / High School Diploma
Able to work in the US
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution
Able to pass a background check
Able to work in the US.

Responsibilities

Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional / positive voice.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Memorize, recall, or research answers quickly
Assess customers’ needs and provide the correct solution
Learn and follow all customer service procedures and policies
Meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Address returns, refunds, and shipping tracking numbers