Process Quality Coordinator (Remote - Michigan)

Morley•UNAVAILABLE, Michigan

10d•Remote

About The Position

As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers. This role operates on a Monday-through-Friday schedule from the comfort of your home.

Requirements

Computer and Microsoft Office proficiency
A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
Excellent organizational and interpersonal skills
Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Michigan resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

No automotive experience required
previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers

Responsibilities

Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
Make sure that required document collections are accurate per state requirements
Work with team members and Senior Coordinators to verify the reliability and integrity of case information
Evaluate transactions for quality and deliver feedback
Review case setup to ensure repurchase packets are correct
Review repurchase settlement offers to ensure they align with client guidelines
As assigned, help think critically about the case per state requirements
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)