Process Owner

Principal Financial Group • Des Moines, IA

1d • Hybrid

About The Position

We’re looking for a Process Owner to join our Process Center of Excellence team. In this role, you’ll be accountable for the ongoing performance and strategic design of end-to-end business processes across the operating environment! Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

• 6+ years of related work experience in process management, business process reengineering, or similar roles, preferably within a relevant industry or sector or equivalent demonstrated through one or combination of the following: work experience, training, military experience or education.
• Strong analytical skills with the ability to analyze complex processes, identify inefficiencies, and develop data-driven solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to diverse audiences.
• Project management skills, including the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliverables.
• Proficiency in process modeling tools, workflow automation software, and other relevant technologies to support process design and optimization efforts.

Nice To Haves

• Bachelor's degree in business administration, operations management, engineering, or a related field preferred.
• Experience in the retirement or financial services industry, with knowledge of distributions, withdrawals, loans, and other money-out processes is highly preferred.
• Relevant certifications (e.g., Six Sigma, Lean, BPM) preferred.
• 8+ years of related work experience in process management, business process reengineering, or similar roles, preferably within a relevant industry.
• Experience in the retirement or financial services industry, with knowledge of distributions, withdrawals, loans, and other money-out processes is required.
• Bachelor's degree in business administration, operations management, or a related field preferred.

Responsibilities

• Own end-to-end business processes, understanding objectives, inputs, outputs, dependencies, and customer impacts; perform impact analyses and cost-benefit analyses (CBA) to support prioritization and process improvement decisions.
• Drive continuous improvement through process analysis, root cause identification, innovation, and implementation of best practices to improve efficiency, effectiveness, and quality.
• Develop and maintain multi-year roadmaps for process design, improvement initiatives, and capital spend.
• Create and maintain process maps, SOPs, and related documentation to ensure consistent process execution.
• Partner with cross-functional stakeholders to gather requirements, solicit feedback, and align process initiatives with business objectives.
• Establish and monitor KPIs and performance metrics to measure outcomes, track progress, and identify improvement opportunities.
• Identify process risks, bottlenecks, and compliance concerns; implement controls and mitigation strategies to minimize operational impact.
• Support change management activities, including communication, training, and adoption of process improvements.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible
• comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior