Process Optimisation and Digitisation Manager

Aztec Group•St Helier, VA

12d

About The Position

This is an exciting role that will play an integral part in the Process Optimisation and Digitisation (POD) Team and will contribute to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group. This role will work with the members within the POD and wider stakeholders in delivering excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.

Requirements

Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects
Strong client relationship and engagement skills, consulting background
Good business partnering and senior stakeholder engagement skills
Bachelors degree
Effective facilitation, influencing and negotiation skills
Comfortable operating across multiple jurisdictions with multiple stakeholders
Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials.
Experience working in a technology engagement environment
Proven experience leading change management initiatives
Good experience in controlling and managing risk
Quick to learn new systems
Great with people

Nice To Haves

alternative fund services experience

Responsibilities

Lead improvement projects to optimise and automate processes
Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
Document business requirements to enable process automation
Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
Map customer journeys to identify enhancement to customer experience across all touchpoints
Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools
Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
Perform on-going assessment against success criteria and benefits