Process Manager Enrollment and Billing

HealthFirst•Lake Mary, FL

1d•Hybrid

About The Position

The Process Manager for Enrollment and Billing (E&B) leads the execution of processes that support the delivery of critical health services for Healthfirst customers. The incumbent monitors, reports, and plans for improvement across a set of core operational processes. The process manager oversees and optimizes the daily execution of process tasks and procedures owned by line of business (LOB) leaders, manages the throughput of value through each process, and reports on process health. He/she is accountable for the development and management of all supporting process documentation, including reports, process maps, data measurements, user support content, and continuous improvement plans. This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, Lake Mary, FL.

Requirements

Bachelor’s degree from an accredited institution or equivalent experience
HS Diploma or GED from an Accredited Institution
Demonstrable understanding and proficiency of process management
Demonstrable proficiency with the Microsoft Office suite of applications
Experience leveraging basic project management skills and tools
Demonstrable proficiency of complex problem-solving skills
Experience in an operational department within the healthcare industry (which can include commercial insurance plan, hospital, nursing home, third party administrators, or other related area).

Nice To Haves

Experience managing processes through business process management, LEAN or Six Sigma methodologies and tools
Project management certification
Two (2) plus years’ experience in process management
Experience with process mapping tools
Healthcare experience a plus - industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency
Experience with enrollment, billing, and payment processing processes

Responsibilities

Ensuring successful execution of assigned business processes
Forecasting, tracking, trending and reporting out operational KPIs
Ensure process compliance with regulatory requirements
Developing and managing a continuous improvement agenda for E&B core operational processes
Collaborating with delivery teams as part of the E&B Software Delivery Lifecycle to represent and plan for process impacts resulting from new capabilities
Representing E&B processes as a subject matter expert across associated metrics, systems, and people
Identifying, implementing, and managing critical data measures, metrics, and control points within processes
Collecting, analyzing, and communicating insights to a variety of stakeholders to provide visibility on the quality of process execution
Using a data-driven approach to articulate the throughput of value through a process and ensuring that resources and systems are optimized for delivery
Connecting the throughput of a given process to customer experience
Identifying, understanding, and managing impacts that are upstream and downstream to a given process
Developing and maintaining all documentation to support process execution
Ensuring the learning of all users within a given process and partnering on the development, planning, and delivery of supporting communication and training
Communicating via channel and approach that is efficient, engaging, and appropriate for respective stakeholders
Leading by example while developing teammates through coaching and learning plans
Managing all key stakeholder expectations and relationships in a proactive manner
Building people and teams through collaboration, actively seeking input and perspective from others, being an active listener, and celebrating success and failures as opportunities for improvement
Additional duties as necessary or assigned