Process Manager - Legal Recovery

PRA Group (Nasdaq: PRAA) • Norfolk, VA

4d • $55,300 - $82,900 • Onsite

About The Position

The Process Manager is responsible for optimizing and enhancing processes within legal recovery collection functions. The role reviews existing processes to identify breakdowns, inconsistencies, rework, and opportunities for improvement, then presents findings and potential solutions to senior management. The goal is to drive continuous improvement in support of the department’s strategic growth, while increasing efficiency, reducing costs, ensuring compliance, and improving recovery operations.

The position reviews state process documentation, identifies process gaps and accumulating inventory, creates exception reports, and works with leaders and analytics teams to remediate off-track accounts. It also supports consistent standard operating procedures and workflows, collaborates with operations managers and senior management to resolve issues, influences workflow and document buildouts, identifies automation opportunities, and independently leads small- to medium-scale projects through completion.

Work is performed in an open-plan office environment with individual workstations, telephones, personal computers, and printers. The role is sedentary, with occasional lifting of less than 11 pounds, frequent lifting of less than 1 pound, and possible standing for up to one-third of the day. The stated salary range is $55,300–$82,900, with a budgeted range of $65,000–$70,000. Additional compensation may include performance-based bonuses and/or equity, depending on the position. Benefits include paid time off, medical, dental, and vision coverage, a 401(k) match, life insurance, and other wellbeing benefits.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a Data Analyst role.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Ability to influence and drive change across all levels of the organization.
• Adaptability and resilience in a fast-paced environment.
• Ability to implement process improvement frameworks and methodologies.
• Experience managing small-scale projects from inception to completion.
• Proficiency in Windows, Outlook, and Word.
• Intermediate or advanced knowledge of Excel.

Nice To Haves

• Associate's degree.
• Six Sigma knowledge or certification.

Responsibilities

• Review state process documentation and ensure processes are streamlined and consistent across states.
• Identify missing elements that could create process gaps or cause inventory to accumulate.
• Review and create exception reports as needed.
• Remediate off-track accounts by working with leaders and the analytics team.
• Ensure standard operating procedures are consistent with workflows, documents, and state requirements.
• Work with operations managers and senior management to identify and resolve issues, including submitting tickets to improve processes.
• Influence new and ongoing workflow and document buildouts to ensure effective process design.
• Identify and implement automation tools to improve process efficiency and accuracy.
• Independently lead small- to medium-scale projects through completion.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Life insurance
• Performance-based bonus programs and/or equity programs, depending on the position
• Other benefits to support employees’ physical and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED