Process Manager - Legal Recovery

PRA Group • Norfolk, VA

3d • Onsite

About The Position

The Process Manager is responsible for optimizing and enhancing processes within legal recovery collection functions. The role reviews existing processes for breakdowns, inconsistencies, and rework, and presents findings and potential solutions to senior management to support continuous improvement and the department’s strategic growth. The position focuses on driving efficiency, reducing costs, ensuring compliance, and improving the effectiveness of recovery operations.

The position is performed in an office environment with telephones, personal computers, and printers, in an open workspace with individual workstations. Noise is usually moderate. It is sedentary, with seldom to occasional lifting of less than 11 pounds, frequent lifting of less than 1 pound, and standing for up to one-third of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a data analyst role.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Ability to influence and drive change across all levels of the organization.
• Adaptability and resilience in a fast-paced environment.
• Experience implementing process improvement frameworks and methodologies.
• Experience managing small-scale projects from inception to completion.
• Proficiency in Windows, Outlook, and Word.
• Intermediate or advanced knowledge of Excel.

Nice To Haves

• Associate's degree.
• Six Sigma knowledge or certification.

Responsibilities

• Review state process documentation and ensure processes are streamlined and consistent across states.
• Identify missing elements that could cause process gaps or inventory accumulation.
• Review and create exception reports as needed.
• Remediate off-track accounts by working with leaders and the analytics team.
• Ensure standard operating procedures are consistent with workflows, documents, and state requirements.
• Work with operations managers and senior management to identify and solve issues, including submitting tickets to improve processes.
• Influence new and ongoing workflow and document buildouts to ensure effective process design.
• Identify and implement automation tools that can enhance process efficiency and accuracy.
• Independently lead small- to medium-scale projects to completion.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Life insurance
• Performance-based bonus programs and/or equity programs, depending on the position
• Other benefits to support employees’ physical and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED