Process Manager

Smartlam NA Dothan LLC • Dothan, AL

5d • $56,000 - $80,000 • Hybrid

About The Position

The Process Manager is responsible for leading the Quality Department and driving process excellence throughout SmartLam North America’s mass timber manufacturing operations. This position develops, implements, and maintains quality systems that ensure products consistently meet customer specifications, company standards, and industry certification requirements. The Process Manager serves as a key leader in continuous improvement initiatives, partnering with production, maintenance, engineering, and safety teams to improve product quality, manufacturing efficiency, and operational performance while supporting SmartLam’s commitment to safety, innovation, and customer satisfaction.

Requirements

• Bachelor’s Degree in Engineering, Manufacturing, Industrial Technology, Quality Management, Wood Products, or related field preferred.
• Equivalent combination of education and manufacturing leadership experience may be considered.
• Minimum of five (5) years of manufacturing experience.
• Minimum of three (3) years of leadership experience in quality, process engineering, operations, or continuous improvement.
• Experience in mass timber, engineered wood products, lumber, building materials, or related manufacturing industries preferred.
• Experience leading quality systems and continuous improvement initiatives.
• Strong understanding of quality management systems and quality assurance principles.
• Knowledge of statistical process control (SPC), root cause analysis, and corrective action processes.
• Working knowledge of Lean Manufacturing and Six Sigma methodologies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to influence and collaborate across multiple departments.
• Proficient in Microsoft Office and manufacturing data systems.

Responsibilities

• Lead and manage all quality assurance and quality control activities within the facility.
• Supervise, coach, and develop Quality Control Technicians.
• Maintain and continuously improve the facility’s Quality Management System (QMS).
• Ensure compliance with applicable building codes, product certifications, customer specifications, and industry standards.
• Develop and maintain inspection plans, testing procedures, and quality documentation.
• Monitor product quality performance and establish corrective actions when quality issues arise.
• Lead investigations involving customer complaints, product non-conformances, and internal quality concerns.
• Conduct root cause analysis and implement effective corrective and preventive actions (CAPA).
• Identify opportunities to improve manufacturing processes, product quality, yield, and productivity.
• Lead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and other process improvement methodologies.
• Analyze production and quality data to identify trends and opportunities for improvement.
• Develop and maintain process controls that ensure consistent product quality.
• Support process validation and optimization efforts throughout manufacturing operations.
• Partner with production leadership to improve process capability and operational efficiency.
• Provide technical support and guidance for quality-related issues on the production floor.
• Assist with implementation of new products, equipment, and manufacturing technologies.
• Participate in cross-functional teams focused on operational excellence and cost reduction.
• Ensure compliance with all applicable regulatory, certification, and customer requirements.
• Coordinate internal and external audits.
• Maintain records and documentation required for quality certifications and inspections.
• Support certification agencies and customer audits as required.
• Establish performance expectations and accountability for Quality Control Technicians.
• Conduct employee training, coaching, and performance evaluations.
• Promote a culture of quality, safety, teamwork, and continuous improvement.
• Collaborate with plant leadership to achieve company objectives and strategic goals.
• Promote and enforce all company safety policies and procedures.
• Participate in safety audits, investigations, and improvement initiatives.
• Ensure team members follow all applicable safety requirements and PPE standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level