Process Manager (Software Implementation)

JANA Corporation•Aurora, ON

96d•CA$100,000 - CA$135,000•Hybrid

About The Position

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data. As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” – we are true believers and inspire our employees to join us in this Mission! JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm. JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with JANA, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANA’s employment policies. Checks may include any of the following: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. We thank you for your interest. Only candidates selected for an interview will be contacted.

Requirements

Undergraduate degree in a STEM field.
5+ years software implementation experience working as an Implementation Manager, Project Manager or equivalent role
3+ years leadership experience including leading technical subject matter experts
Strong background in PMBOK, waterfall, agile and change management methodologies
Experience designing or scaling software delivery frameworks or operating models
Passion for process, quality, and continuous improvement

Nice To Haves

Experience in Oil and Gas or Utility industry
Experience with risk modeling methodologies or solutions
Familiarity with Six Sigma/Lean frameworks
PMP certification

Responsibilities

Owns and continually evolves the software implementation strategy, delivery methodology and project workflows used to implement JANA’s products, ensuring successful project outcomes for our clients.
Creates best practices and workflows that make the software implementation journey smooth, streamlined, and highly adaptable to each client’s unique needs.
Collaborates with Product, Software, Operations, Client Experience, and Risk Strategies to ensure every detail of our Software Implementation Framework aligns with our product vision and supports our clients.
Collects insights from JANA’s stakeholders to design processes that work in real-world scenarios and deliver an exceptional client experience.
Champions a culture of collaboration, where every stakeholder contributes to making JANA’s Software Implementation Framework best in class.
Builds comprehensive, accessible documentation that provides clear direction for internal teams and empowers clients to get the most from our solutions.
Develops training resources that support ongoing development for project teams and ensure consistent, high-quality client interactions.
Ensures every process document, template, and guide is a valuable asset that enhances efficiency and scalability.
Defines and tracks Key Performance Indicators (KPIs) that reveal the success of our Software Implementation Framework.
Leverages data and feedback to drive decision-making, enhancing our processes with actionable insights and measurable improvements.
Leads the charge in innovation, continuously implementing initiatives that improve the client journey and ensure our process is always ahead of industry standards.
Oversees the day-to-day activities of JANA’s Process Specialists and Project Mangers, providing guidance, support, and mentorship to ensure high-quality outcomes.
Fosters a positive and productive team environment, encouraging professional growth and development among team members.
Conducts regular performance reviews and provides constructive feedback to help team members excel in their roles.
Functions in alignment with JANA's Values and Professional Culture.
Leads by example and inspires the JANA team in a positive, high-performance way demonstrating passion for the business and giving our people a reason to believe anything is possible.
Delivers results, creating value for our brand, our business, our customers, and key stakeholders.
Works effectively with others to achieve positive results.
Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace.