Software Implementation Consultant

ABI • Sacramento, CA

3d • Hybrid

About The Position

Join an Innovative Company with a Dynamic Culture! Our company prides itself on a culture of teamwork and camaraderie. Our primary goal is to attract and retain long-term employees with a friendly work environment, quality products, and challenging work. Advanced Business Integrators, Inc. (ABI) has always loved the challenge of automating monumental manual tasks, hence our motto "Managing the Unmanageable". ABI MasterMind ("ABIMM") is the World's Premier Workforce Management Solution. ABIMM serves over 850 of the most well-known venues in North America. ABI's dynamic environment breeds a feeling of teamwork that appreciates values and collaboration. ABI's founder has deep roots in technology, including financial accounting, payroll, HRIS, and computer networking. Over 25 years ago, ABI's founder addressed the need for more efficient technology and oversaw the team that built an amazing product to automate a highly seasonal and variable workforce for a Major League Baseball stadium. Today, ABI is the premier company in the public assembly workforce management industry, serving a highly loyal customer base. We listen closely to our clients and continuously strive to improve our interactions and products; we live by the mantra "Hug the Customer". ABOUT THE ROLE This is a client-facing software application support and implementation role. It is not an IT support, help desk, infrastructure, networking, hardware, systems administration, or developer position. We are looking for someone who has supported users of a business software product, helped clients understand workflows, documented issues clearly, and can grow into implementation work.

Requirements

• 1-5 years of relevant experience in SaaS application support, client support, software implementation, business analysis, training, or a similar client-facing software role
• Strong customer service experience with a client-focused approach

Nice To Haves

• Training, facilitation, or teaching experience
• Bachelor's degree from a four-year college or university
• Familiarity with workforce management systems or the sports, entertainment, or event industry
• Experience with SaaS implementation

Responsibilities

• Learn ABIMM functionality, workflows, common client use cases, and best practices
• Investigate client questions about ABIMM workflows, configuration, data, and expected system behavior, then communicate clear resolutions
• Document client support requests and resolutions consistently in the internal ticketing system
• Participate in user acceptance testing for product enhancements, updates, and fixes
• Assist with urgent or critical client needs when required, including occasional off-hours support
• Participate in client discovery and information-gathering calls to understand and document system requirements
• Support client implementations by helping configure ABIMM to match client workflows, reviewing setup details, validating imported data, and helping clients prepare for go-live
• Maintain accurate project documentation, implementation records, and status reporting throughout the implementation lifecycle
• Deliver or support client training sessions on system usage, workflows, and best practices
• Provide hands-on go-live support and post-launch issue resolution to support successful adoption

Benefits

• Medical, dental, vision, long-term disability, accidental death and dismemberment, 401(k), and life insurance
• Employee premiums for several health plans are paid 100% by the company
• After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree