Process Manager, Monthly Billing - Pulse
About The Position
The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise. As the Principal Process Manager for Monthly Billing Operations, you will be responsible for overseeing the end-to-end configuration, validation, and freeze of recurring monthly billing processes within the Oracle Revenue Management Billing system. This critical role ensures accurate fee application across numerous monthly transactions, manages the monthly reconciliation close, and leads strategic initiatives to automate billing workflows, minimize revenue leakage, and maintain strict compliance with internal controls and external partner agreements.
Requirements
- Bachelor’s Degree or Military Experience
- At least 5 years of experience in Process management
Nice To Haves
- Master’s Degree or MBA
- Lean certification or Six Sigma certification
Responsibilities
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Managing and leading a team of associates
- Oversee the end-to-end configuration, validation, and systemic "freeze" of recurring monthly billing cycles within the Oracle Revenue Management Billing (ORMB) system.
- Manage the monthly reconciliation close process, ensuring that interchange fees, switch fees, and network processing charges are applied correctly.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
