Process Management Specialist; Continuous Improvement

Keller North America, Inc.•Houston, TX

19d•$80,000 - $94,000

About The Position

The Continuous Improvement Specialist / Process Management Specialist is responsible for designing, managing, and optimizing business processes, data flows, and document governance across multiple operational systems. This role supports operational excellence by enhancing process efficiency, ensuring data accuracy, and enabling transparent reporting for both internal teams and external partners. The Specialist collaborates closely with the Senior Business Analyst, Operations, cross-functional departments, and leadership to implement scalable improvements and support business operations.

Requirements

Bachelor’s degree or equivalent experience
Minimum of 2 years of experience in operations or business improvement
Strong understanding of process design principles and methodologies (process mapping, modeling, measurement, optimization).
Proven data analysis skills with the ability to make informed decisions and track performance trends.
Exceptional interpersonal and communication skills for cross-functional collaboration.
Strong organizational and problem-solving abilities with high attention to detail.
Technical proficiency with systems such as Oracle, SharePoint, and any DMS platforms.

Nice To Haves

Industrial Engineering experience is a plus
Production Plant experience highly preferred
Lean Six Sigma Green Belt
BPM Specialist Certification

Responsibilities

Apply core principles of process design, including process mapping, modeling, measurement, improvement, and management
Develop enhanced procedures using Lean, Six Sigma, and DMAIC methodologies
Lead process rollout efforts, including creating training materials and training staff on updated procedures.
Align business processes with technology solutions to drive system optimization
Manage document lifecycle processes across Suncoast platforms such as Oracle, Bolton, SharePoint, and other Document Management Systems (DMS)
Identify documents requiring template creation, updates, or publishing
Collaborate with stakeholders to ensure documentation complies with branding, regulatory, and operational standards
Manage, integrate, and validate data across multiple systems to ensure accuracy and consistency
Develop and maintain performance tracking systems and dashboards
Partner with leadership and business units to identify reliable KPI data sources and integrate system data for visual analytics
Ensure alignment and consistency between historical and current reporting practices
Serve as a bridge between operational teams, leadership, vendors, and technical stakeholders
Troubleshoot system and process issues, identifying scalable solutions
Communicate findings, recommendations, and process changes clearly to diverse audiences