Process Management Associate – Operational Readiness & Production Support

Capital One • Riverwoods, IL

1d • $66,700 - $76,100 • Onsite

About The Position

Capital One is seeking a proactive and detail-oriented Process Management Associate to join a high-impact team supporting critical commerce networks and digital payment ecosystems. In this role, you will act as an operational Subject Matter Expert (SME) driving operational excellence and day-to-day process stability. You will lead operational readiness for client onboarding, deliver rapid-response production support when operational issues arise, and leverage data to identify continuous process improvements. The ideal candidate possesses sharp critical thinking skills, strong spreadsheet data analysis capabilities (Excel/Google Sheets), and the interpersonal confidence to collaborate across multi-disciplinary teams.

Requirements

• Bachelor’s Degree or military experience
• At least 1 year of experience in process management, operations or project management within financial services
• At least 1 year of experience creating pivot tables, manipulating data, and analyzing trends with Microsoft Excel or Google Sheets

Nice To Haves

• 2+ years of experience in payments, merchant networks or digital commerce
• Prior exposure to digital wallet platforms (Apple Pay, Google Pay, Samsung Pay) or restricted authorization/issuer marketing networks

Responsibilities

• Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness prior to client launches
• Define and validate operational procedures to guarantee seamless execution as new partners and programs are onboarded
• Serve as the first line of defense for post-launch operational and production support across supported networks
• Diagnose, troubleshoot, and resolve performance anomalies (investigating dips in approval rates, transaction flow disruptions, or operational bottlenecks)
• Actively manage and escalate operational risks and customer-impacting issues to leadership
• Build deep domain expertise in specific lines of business, including the Restricted Authorizations Network (RAN)
• Analyze operational data to identify trends, pinpoint root causes, and propose value-add process enhancements and automation
• Compare implemented operational solutions against original objectives and make required adjustments to ensure high-quality delivery
• Utilize advanced Excel / Google Sheets tools (pivot tables, formulas, data aggregation) to extract actionable operational insights from the data
• Communicate complex operational concepts clearly to both technical teams and business leadership.
• Partner with team members and cross-functional peers to align operational strategies with business execution

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level