Operational Readiness Manager

Thomson Reuters • Frisco, TX

1d • $100,100 - $185,900 • Hybrid

About The Position

The Operational Readiness Manager is responsible for leading global, regional, and functional operational readiness change and integration focused on recent acquisitions, while ensuring a common approach to commercial, packaging and pricing processes across the enterprise with a focus on simplification. Other responsibilities include leading the operational systems readiness (SKU creation, pricing tables, automated billing, and contracting compliance) for product divestitures and acquisitions. The successful candidate will establish guidelines and processes enabled within TR’s system infrastructure to ensure strategic packaging and pricing configurations are seamlessly translated into TR's billing, ordering and technology systems (SAO/Salesforce/CPQ) with zero operational disruption to the order-to-cash cycle.
This role requires close collaboration with product, segment partners, product marketing, customer to cash, sales, marketing, technology, and finance areas. The successful candidate is required to react with speed and agility in our ever-evolving world and manage changing timelines, multiple priorities, deliverables, and uncertainty. Strong commercial thought leadership, business partnership, problem solving skills, and the capability to influence while building effective relationships across geographically disbursed teams is critical. This position resides in Revenue Operations & Management organization and reports to the Director of Commercial Transformation and Operations.
About the Role
In this opportunity as Operational Readiness Manager, you will:
Define and execute commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented
Map out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc, addressing documented gaps and driving prioritization of operational activities
Assist with product/pricing model determination with focus on revenue optimization
Possess TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities
Drive simplification and standardization mindset
Determine relevant stakeholders to involve in the end-to-end operational flow conversations
Work with team to determine if technology development will be required to support proposed operational model
Lead conversations in regards to existing customers - if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
Document Operational Readiness action items and hold team accountable to deliverables and timelines
About You
You're a fit for the role of Operational Readiness Manager if your background includes:
BA/BS degree required; advanced degree highly desirable
5+ years of experience in Lead-to-Cash, Order-to-Cash (OTC), or Quote-to-Cash (QTC) systems implementation and process design
Direct, hands-on experience working with Salesforce CPQ and SAP billing/ordering infrastructure
Demonstrated experience mapping complex system workflows, database integrations, and legacy platform migrations
Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
Strong communication and exceptional stakeholder management capabilities
Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
Proficient in use of MS Office Suite
Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
Knowledge of the TR products and customer landscape a plus
Note: This is a backend systems, process, and integration-focused role residing in Revenue Operations. This is not a sales enablement, training, or client-facing account management position.
#LI-JK3
This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

Requirements

• BA/BS degree required; advanced degree highly desirable
• 5+ years of experience in Lead-to-Cash, Order-to-Cash (OTC), or Quote-to-Cash (QTC) systems implementation and process design
• Direct, hands-on experience working with Salesforce CPQ and SAP billing/ordering infrastructure
• Demonstrated experience mapping complex system workflows, database integrations, and legacy platform migrations
• Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
• Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
• Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
• Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
• Strong communication and exceptional stakeholder management capabilities
• Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
• Proficient in use of MS Office Suite

Nice To Haves

• Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
• Knowledge of the TR products and customer landscape a plus

Responsibilities

• Leading global, regional, and functional operational readiness change and integration focused on recent acquisitions.
• Ensuring a common approach to commercial, packaging and pricing processes across the enterprise with a focus on simplification.
• Leading the operational systems readiness (SKU creation, pricing tables, automated billing, and contracting compliance) for product divestitures and acquisitions.
• Establishing guidelines and processes enabled within TR’s system infrastructure to ensure strategic packaging and pricing configurations are seamlessly translated into TR's billing, ordering and technology systems (SAO/Salesforce/CPQ) with zero operational disruption to the order-to-cash cycle.
• Defining and executing commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented.
• Mapping out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc, addressing documented gaps and driving prioritization of operational activities.
• Assisting with product/pricing model determination with focus on revenue optimization.
• Possessing TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities.
• Driving simplification and standardization mindset.
• Determining relevant stakeholders to involve in the end-to-end operational flow conversations.
• Working with team to determine if technology development will be required to support proposed operational model.
• Leading conversations in regards to existing customers - if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
• Documenting Operational Readiness action items and holding team accountable to deliverables and timelines.

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• market competitive health, dental, vision, disability, and life insurance programs
• competitive 401k plan with company match
• competitive vacation, sick and safe paid time off
• paid holidays (including two company mental health days off)
• parental leave
• sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee
• optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• fitness reimbursement
• access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• access to 529 Plan
• commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level