Trainer – Knowledge-Transfer & Operational Readiness Lead

Concept Plus, LLC

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About The Position

Concept Plus is seeking a Trainer to lead OCI/Cloud@Customer knowledge transfer, training, and operational readiness for client, ensuring client Technical Advisors, Hosting Coordinators, and operations staff can independently operate and support the delivered environments.

Requirements

• US Citizen
• Solid OCI and/or Cloud@Customer operational knowledge.
• Proven experience creating training content and delivering technical KT to enterprise/government audiences.
• Strong technical writing skills for runbooks and operational documentation.
• Familiarity with cloud operations and support processes.
• Section 508 accessible-document experience.
• Must satisfy client security requirements and obtain/maintain applicable client background investigation and clearance.

Nice To Haves

• Experience with CMS tooling (Lens, Match, Helix) or similar enterprise ops platforms.
• Instructional design background.
• Prior federal/CMS training delivery.
• 6+ years in cloud operations/technical training with hands-on OCI exposure.
• OCI Foundations/Operations certification a plus.

Responsibilities

• Deliver OCI training and knowledge-transfer engagements to client Technical Advisors and Hosting Coordinators.
• Provide Cloud@Customer knowledge transfer, runbooks, and operational onboarding.
• Develop training materials, runbooks, and operational readiness documentation (Section 508 compliant).
• Support OCI integration into client tools including (not limited to) Lens, Match, and Helix.
• Coordinate with engineering leads to keep documentation aligned with delivered architecture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed