Process Management Associate, Provider Operations

Oscar Health•Tempe, AZ

6d•$87,188 - $100,000•Hybrid

About The Position

Oscar is seeking a detail-oriented, analytical Process Management Associate to join its Network Operations Team. The role focuses on analyzing and evaluating business processes, identifying opportunities for improvement, and developing and implementing strategies to improve process efficiency and effectiveness. The associate works with cross-functional teams and reports to the Director, Process Improvement. The role is based in Oscar’s Tempe, Arizona office on a hybrid schedule, with three office days per week. Thursdays are required in the office for team meetings and events; the other two office days are flexible. The stated base salary range is $87,188–$100,000 per year. The position is eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

A bachelor’s degree or at least 3 years of commensurate experience.
At least 3 years of work experience in process management, process improvement, or a similar area.
At least 3 years of professional experience in provider data or provider network operations within a health insurance company.
At least 2 years of experience using process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks.
At least 2 years of experience with end-to-end process management and mapping.

Nice To Haves

At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
A bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Analyze existing business processes through process mapping and data collection, and identify areas for improvement.
Collaborate with stakeholders to gather requirements and define process improvement objectives.
Develop and implement process improvement strategies, including process documentation, standard operating procedures, and workflow diagrams.
Apply process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, and waste.
Facilitate process improvement workshops and meetings, guiding and supporting cross-functional teams.
Lead or participate in process improvement projects and support successful implementation and achievement of desired outcomes.
Monitor and track process performance using appropriate metrics and tools, identifying trends and areas requiring further attention.
Prepare and present reports and recommendations to management on findings, progress, and outcomes of process improvement initiatives.
Collaborate with Technology, Product, and Engineering teams to identify and implement process automation opportunities.
Stay current on industry best practices and emerging process management trends, and seek opportunities to enhance processes and drive efficiency.
Comply with applicable laws and regulations.
Perform other duties as assigned.