Process Management Associate, Provider Operations

Oscar Health•Atlanta, GA

6d•$87,188 - $100,000•Remote

About The Position

Oscar is hiring a detail-oriented and analytical Process Management Associate to join its Network Operations Team. The role focuses on creating, analyzing, and evaluating business processes, identifying opportunities for improvement, and developing and implementing strategies to improve process efficiency and effectiveness. The associate works closely with cross-functional teams and reports to the Director, Process Improvement. This is a fully remote position open to candidates residing in Atlanta, Georgia. Oscar notes that its work approach may change over time and could potentially include a hybrid presence at the hub office associated with the candidate’s metro area. The base pay is $87,188–$100,000 per year. The role is eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 3 years of commensurate experience.
At least 3 years of work experience in process management, process improvement, or a similar area.
At least 3 years of professional experience in provider data or provider network operations within a health insurance company.
At least 2 years of experience using process management methodologies such as Lean Six Sigma, BPMN, or similar frameworks.
At least 2 years of experience with end-to-end process management and mapping.

Nice To Haves

At least 2 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Analyze existing business processes through process mapping and data collection, and identify areas for improvement.
Collaborate with stakeholders to gather requirements and define process improvement objectives.
Develop and implement improvement strategies, including process documentation, standard operating procedures, and workflow diagrams.
Apply process management methodologies such as Lean Six Sigma to identify bottlenecks, inefficiencies, and waste.
Facilitate process improvement workshops and meetings, guiding and supporting cross-functional teams.
Lead or participate in process improvement projects and support successful implementation and achievement of intended outcomes.
Monitor and track process performance using relevant metrics and tools, identifying trends and areas needing attention.
Prepare and present reports and recommendations to management on findings, progress, and outcomes of process improvement initiatives.
Collaborate with Technology, Product, and Engineering teams to identify and implement process automation opportunities.
Stay informed about industry best practices and emerging process management trends and seek opportunities to improve processes and efficiencies.
Comply with applicable laws and regulations.
Perform other duties as assigned.