Process Improvement [Multiple Positions Available]

JPMorganChase • Plano, TX

12d • Onsite

About The Position

Drive process improvement initiatives across multiple business units, focusing on identifying inefficiencies and implementing solutions that drive operational excellence. Collaborate with cross-functional teams to map current processes, analyze workflows, and document areas for improvement. Develop and execute project plans for transformation initiatives, including setting timelines, defining deliverables, and monitoring progress to ensure successful implementation. Facilitate meetings to engage stakeholders, gather input, and communicate changes related to process improvements. Utilize data-driven analysis to measure the impact of process changes, track key performance indicators, and report results to senior leadership and relevant stakeholders. Partner with technology teams to identify automation opportunities and support the integration of new tools or systems that enhance process efficiency. Ensure compliance with regulatory requirements and internal policies throughout all process improvement activities, maintaining documentation and audit trails as needed. Provide ongoing support and guidance to business units post-implementation, addressing any issues, gathering feedback, and making necessary adjustments to sustain improvements.

Requirements

• 3- or 4- year Bachelor's degree in Economics or related field of study
• Four (4) years of experience in the job offered or as Process Improvement, Client Onboarding, Operations Manager, Program Manager, or related occupation.
• Two (2) years of experience driving process improvement to plan, execute, and monitor projects
• Two (2) years of experience collecting, analyzing, and interpreting operational data to identify inefficiencies and recommend solutions
• Two (2) years of experience developing and executing project plans, including setting timelines, defining deliverables, and tracking progress
• Two (2) years of experience facilitating meetings, workshops, or training sessions focused on process improvement or change management
• Two (2) years of experience identifying trends, bottlenecks, and root causes of inefficiencies
• Two (2) years of experience developing dashboards and visualizations to communicate findings
• One (1) year of experience mapping and documenting business workflows using process mapping tools including Lucid chart
• One (1) year of experience preparing and presenting reports or findings to management or senior leadership
• One (1) year of experience conducting compliance reviews and maintaining process documentation to support regulatory audits
• One (1) year of experience supporting or implementing technology solutions that automate or enhance business processes
• One (1) year of experience documenting current and future state workflows
• One (1) year of experience performing gap analysis between existing and target processes
• One (1) year of experience supporting the integration and maintenance of business process management or automation tools
• One (1) year of experience troubleshooting and resolving issues related to process automation

Responsibilities

• Drive process improvement initiatives across multiple business units, focusing on identifying inefficiencies and implementing solutions that drive operational excellence.
• Collaborate with cross-functional teams to map current processes, analyze workflows, and document areas for improvement.
• Develop and execute project plans for transformation initiatives, including setting timelines, defining deliverables, and monitoring progress to ensure successful implementation.
• Facilitate meetings to engage stakeholders, gather input, and communicate changes related to process improvements.
• Utilize data-driven analysis to measure the impact of process changes, track key performance indicators, and report results to senior leadership and relevant stakeholders.
• Partner with technology teams to identify automation opportunities and support the integration of new tools or systems that enhance process efficiency.
• Ensure compliance with regulatory requirements and internal policies throughout all process improvement activities, maintaining documentation and audit trails as needed.
• Provide ongoing support and guidance to business units post-implementation, addressing any issues, gathering feedback, and making necessary adjustments to sustain improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level