Process Improvement, Specialist

Vanguard • Malvern, PA

1d • Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

• Undergraduate degree or an equivalent combination of training and experience required.
• Minimum of three years related work experience.

Nice To Haves

• Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred.

Responsibilities

• Applies functional expertise to identify, analyze, and make recommendations to improve business processes.
• Analyzes process improvement data and uses key metrics to recommend process or quality improvements and measure outcomes.
• Supports process improvement initiatives from inception through implementation, ensuring deadlines are met.
• Maintains documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
• Develops effective working relationships with internal clients and key stakeholders.
• Supports the development of training materials and activities to support new processes and procedures.
• Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level