Process Improvement Program Manager - Staff

MultiCare Health System•Tacoma, WA

2d•$101,546 - $146,141•Onsite

About The Position

The Process Improvement Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with the ability to coach teams, handle challenging conversations, role model MHS values, and promote best practices throughout the organization.

Requirements

Bachelor’s degree in a related field required.
Relevant certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
Minimum three (3) years of experience in a professional or technical role/function in a healthcare or related setting, or a Master’s in a healthcare related field.
Minimum of three (3) years leading or coaching performance improvement.
Strong communication, leadership, and organizational skills are essential.
Ability to coach teams, handle challenging conversations, role model MHS values, and promote best practices throughout the organization.

Responsibilities

Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.
Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.
Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.
Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.
Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.
Plan and implement scalable strategies facility or CBU wide. Assist with enterprise-wide scalable initiatives and strategies.