Process Improvement Manager

Hospice Of The Western Reserve•Cleveland, OH

1d•Onsite

About The Position

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. JOIN US IN MAKING THE MOST OF EVERY DAY! Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Under the direction of the Chief Quality Officer will assist with quality initiatives and process improvement project. As assigned will work closely with managers and supervisors to develop and implement processes across the agency. Review and analyze data to identify opportunities for process improvement.

Requirements

Maintain confidentiality and assure necessary and appropriate access to quality assessment and performance planning records or documents.
Prioritize and handle multiple and diverse tasks simultaneously.
Maintain confidentiality as appropriate.
Understand how to portray the strengths of the organization.
Produce complete and accurate products with minimum turnaround time.
Maintain orderly and accurate filing systems related to specific responsibilities.
Exceptional communication skills, written and verbal.
Bachelor’s Degree required.
Minimum of five (5) years’ experience in hospice, home health or health care-related environment including two (2) years managerial experience or equivalent.
Minimum of two (2) years’ experience in Quality Assurance or Continuous Quality Improvement processes.
Excellent communication skills both at the C-level and with peers.
Experience making decisions in difficult situations and ability to take ownership for decisions seeking advice where appropriate.
Two years’ experience in staff development and training.
High level of integrity, ethics and professionalism.

Nice To Haves

Master’s Degree in Health Care Administration, Nonprofit Management or related field preferred.
Six Sigma and/or Project Management certification preferred.
Hospice and non-profit experience.

Responsibilities

Provide leadership and support business units and system partners through requirements gathering, process development, and training programs in collaboration with responsible teams.
Monitor project plans, align resources, and manage change.
Lead and direct the work of others on assigned projects with creativity and latitude to achieve superior results that advance the organization’s mission.
Coordinate and oversee assigned projects review process using a Project Prioritization Matrix.
Develop training materials necessary for project implementation.
Provide orientation and training on tools and methods of quality assessment and performance improvement activities.
Initiate, facilitate, monitor, and evaluate quality improvement projects.
Provide information to the agency as needed about the quality of the agency’s processes and procedures.
As it relates to Quality, review and revise of Agency Policies and Procedures as necessary to promote better processes.