Continuous Process Improvement Manager
About The Position
Mustang Cat is seeking a driven and analytical Continuous Process Improvement Manager to support operational excellence initiatives across Mustang Rental Services. This highly visible leadership role is responsible for driving execution consistency, operational discipline, and continuous improvement across a multi-branch rental operation serving the construction, industrial, infrastructure, and energy industries. In this role, you’ll partner closely with Branch Operations, Service, Fleet, Heavy Rents, Sales, and Central Operations teams to improve operational performance, eliminate inefficiencies, and strengthen execution consistency across the business.
Requirements
- Bachelor’s degree in Operations Management, Engineering, Business, Finance, or a related field
- 7+ years of experience in operations, operational excellence, or continuous improvement roles
- Experience in equipment rental, industrial services, logistics, construction, or asset-intensive environments strongly preferred
- Proven track record of driving execution improvements across multiple locations or teams
- Experience directly managing teams and developing employees
- Strong operational analytics and problem-solving capability
- Ability to influence without authority across branches and functional teams
- Practical application of Lean / CI principles (not theoretical)
- Strong communication and change management skills
- High comfort working in the field and with frontline teams
- Execution-oriented and results-driven
- Structured, disciplined, and data-focused
- Comfortable challenging the status quo
- High ownership mindset with strong follow-through
Nice To Haves
- Lean, Six Sigma, or continuous improvement certification preferred
Responsibilities
- Drive adoption and compliance with standard operating procedures across branches, yards, shops, and dispatch
- Identify execution gaps and variability across locations; lead corrective action plans with branch leadership
- Support rollout and reinforcement of new operating models, workflows, and process changes
- Act as a field-facing execution leader—present in branches, yards, and operations regularly
- Lead continuous improvement initiatives targeting cost to serve, delivery execution, turnaround time, and labor productivity
- Partner with branch and regional leaders to improve Rev/FTE, GM/FTE, and operational throughput metrics
- Apply Lean / Six Sigma concepts pragmatically to eliminate waste and friction in daily operations
- Track initiative progress and ensure benefits realization
- Partner with Fleet and Central Ops to ensure operational readiness, availability logic, and execution alignment
- Support Service and Heavy Rents in improving repair cycle time, dispatch effectiveness, and job execution flow
- Collaborate with Pricing, Sales, and Finance leaders to ensure execution aligns with revenue and margin objectives
- Develop and maintain execution scorecards and dashboards tied to operational KPIs
- Monitor leading indicators and surface risks early to Operations and Executive leadership
- Drive accountability through clear ownership, follow-up, and execution cadence
- Support monthly operating reviews with data-driven insights and recommendations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
