Process Improvement Manager

Hospice of the Western Reserve•Cleveland, OH

23h•Onsite

About The Position

Under the direction of the Chief Quality Officer, this role will assist with quality initiatives and process improvement projects. As assigned, the individual will work closely with managers and supervisors to develop and implement processes across the agency. The role involves reviewing and analyzing data to identify opportunities for process improvement.

Requirements

Bachelor’s Degree required.
Minimum of five (5) years’ experience in hospice, home health or health care-related environment including two (2) years managerial experience or equivalent.
Minimum of two (2) years’ experience in Quality Assurance or Continuous Quality Improvement processes.
Excellent communication skills both at the C-level and with peers.
Experience making decisions in difficult situations and ability to take ownership for decisions seeking advice where appropriate.
Two years’ experience in staff development and training.
High level of integrity, ethics and professionalism.

Nice To Haves

Master’s Degree in Health Care Administration, Nonprofit Management or related field preferred.
Six Sigma and/or Project Management certification preferred.
Hospice and non-profit experience.

Responsibilities

Provide leadership and support business units and system partners through requirements gathering, process development, and training programs in collaboration with responsible teams.
Monitor project plans, align resources, and manage change.
Lead and direct the work of others on assigned projects with creativity and latitude to achieve superior results that advance the organization’s mission.
Coordinate and oversee assigned projects review process using a Project Prioritization Matrix.
Develop training materials necessary for project implementation.
Provide orientation and training on tools and methods of quality assessment and performance improvement activities.
Initiate, facilitate, monitor, and evaluate quality improvement projects.
Provide information to the agency as needed about the quality of the agency’s processes and procedures.
As it relates to Quality, review and revise of Agency Policies and Procedures as necessary to promote better processes.