Process Improvement Manager Senior - FEP
About The Position
The Process Improvement Manager Senior is responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives within FEP’s clinical and utilization management areas of operation. This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers nationwide coverage and access to a broad network of providers, with a focus on delivering quality, affordable care.
Requirements
- Requires a BA/BS in a related field and minimum of 8 years process improvement experience with planning, project management, business analysis, and leadership role experience, including minimum of 3 years experience as a Process Improvement Manager level; or any combination of education and experience, which would provide an equivalent background.
- Advanced MS Excel capabilities required (pivot tables, VLOOKUP, formulas) highly preferred.
Nice To Haves
- Prior FEP experience is strongly preferred.
- Experience with Agile delivery methodology preferred.
- Working knowledge of the following systems: ACMP, AUMI, CAPI
- Strong communication skills (written and verbal), especially with communicating with the various stakeholders highly preferred.
- Strong analytical, organizational, and project management skills preferred.
Responsibilities
- Proactively identifies opportunities for improvement.
- Researches, develops, and implements related best practices
- Develops metrics to track performance and goal achievement.
- Serves as internal consultant relative to continuous improvement initiatives.
- Identifies and develops plans to improve performance to be incorporated enterprise wide.
- Travels to worksite and other locations as necessary.
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
