Process Improvement Consultant

St. Elizabeth Healthcare•Erlanger, KY

5d•Onsite

About The Position

Reports to the Manager of Process Improvement, the Process Improvement Consultant serves as an expert in analysis and implementation of improvement and organizational initiatives throughout St. Elizabeth Physicians. This role promotes optimal outcomes in accordance with the policies, procedures, philosophy, mission, and objectives of the organization. The Process Improvement Consultant supports implementation of both clinical and non-clinical initiatives related to labor and productivity improvement, performs process analysis, and produces deliverables to support implementation at the system or local level. The Process Improvement Consultant collaborates with Data/Analytics to obtain reports and connect information to project data requirements.

Requirements

Bachelor’s Degree
Certification in LEAN or Six Sigma methodologies at the black belt level. If not at the black belt level, must obtain certification through internal program within one year of hire.
Two years of progressive responsibility including: experience in leading quality/process improvement, industrial engineering, or business management.
Experience with improvement sciences such as Lean, Six Sigma, PDSA, etc.
Ability to prepare written project plans as requested by Manager.
Ability to assess problems and identify solutions while working collaboratively with project teams and stakeholders.
Ability to manage and execute clinical and non-clinical improvement projects.
Advanced computer expertise, including Microsoft Office suite of products, including Word, Excel, Power Point, Outlook, Visio (flow charting) and Statistical software.
Commitment to quality and always putting the patient first.
Demonstrated ability to work successfully in a team-based decision-making culture.
Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
Must respond and follow through to requests from customers promptly.
Must work carefully and precisely with attention to detail.
Must utilize resources wisely.
Performs duties willingly and with initiative.
Shares necessary information so co-workers can do the same.
Cooperates with other departments and work groups.

Nice To Haves

Professional competencies Process and Quality Improvement Healthcare Delivery Operations Training and Education Project Management Performance Analysis and Reporting Relationship Management Innovative Thinking Change Management Execution Against Plans Strategic Planning

Responsibilities

Support mission, business plan, policies and budget for Process Improvement.
Lead implementation of system-wide improvement sciences methodologies (Six Sigma, Lean, etc.) consistent with the organization’s strategic plan and in accordance with the Mission and philosophy of St. Elizabeth Physicians.
Deliver on clinical and non-clinical goals and targets.
Analyze, implement, and manage operational and administrative improvement initiatives.
Spearhead implementation of organization-wide monitoring and evaluation activities, by applying the tools and techniques of continuous performance improvement.
Create process improvement action plans as necessary.
Serve as a consultant on potentially problematic and complex cases and identify the need for focused reviews, root cause analyses, plans, and improvement activities.
Identify opportunities for improvement across the organization while developing and orchestrating a plan for improvement.
Educate and utilize accreditation and external regulatory agency standards in process redesign.
Actively participate in activities related to accreditation and other regulatory agency site visits, as well as for State and Federal data submissions.
Work collaboratively with key stakeholders to successfully complete the project life cycle and associated deliverables on time and on budget.
Support the development of standard project deliverables, assessment findings, design plans, benefit realization, implementation plans, and benefit tracking reports.
Utilize appropriate tools and templates to support the project life cycle – assess, design, and implement.
Document assumptions and proactively identify risks and issues associated with project work, communicating mitigation strategies to project management.
Collaborate with the Data/Analytics team on collecting, cleansing, and analyzing data.
Articulate project goals and how metrics associated with initiatives impact key performance indicators throughout the System, creating regular status materials and leadership updates.
Collaborate with leaders, project teams, and data analytics to design measurement tools.
Assist in test plan development by coordinating test execution with core team member and IS staff, including Decision Support.
Coordinate the collection of monthly data for the production of the organization's ePMO leadership dashboards and support system committees with data needs.
Prepare and present concise reports and provide verbal updates regarding all projects (e.g. dashboards, core measures, data collections, computer upgrades, etc.) and quality issues.
Develop and maintain quality indicators and dictionaries.
Support and build various work lists.
Work collaboratively with Data Administrator to develop indicator definitions, indicator profiles, and reports that support PI projects.
Facilitate regular new hire training on process improvement concepts.
Identify other internal resources to use as educators as needed.
Assist with development of educational materials.
Share new knowledge with staff, solicit user feedback on data needs and workflow processes, and collaborate with Data team to make appropriate changes that will increase end user efficiency.
Demonstrate up-to-date knowledge of performance improvement principles, tools, and concepts.
Share knowledge on improvement methodologies (Six Sigma, Lean, etc.) with key staff members.
Attend all required meetings. Be on-time and prepared with any necessary information.
Performs other duties as assigned.