Process Improvement Consultant Senior- Retail Bank Operations

PNC Bank•Miamisburg, OH

5d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Process Improvement Consultant Senior within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA, Miamisburg, OH, Kalamazoo, MI or Philadelphia, PA. The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. As a Process Improvement Consultant Sr, you will: Design solutions that incorporate intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems to optimize process efficiency, reduce processing time, and mitigate risks. Consult with business partners to gather necessary inputs and recommend and/or create technical solutions to address business process issues. Assist in the introduction of new systems to facilitate a smooth and effective transition, supporting system issue management. Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices. Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals. Capabilities Proven senior-level facilitation and influence skills; able to lead ambiguous, high-stakes design discussions with key stakeholders Experience developing and executing on business strategies PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Analytical Thinking
Consulting
Effective Communications
Flexibility and Adaptability
Influencing
Organizational Change Mgt
Organizational Savvy and Politics
Problem Solving
Project Management

Responsibilities

Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
Conducts complex business diagnostics to identify, quantify and prioritize value creation project.
Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
Uses comprehensive view of organizational processes to facilitates the redesign of complex, cross-functional projects.
Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
Leads efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
Executes on findings by preparing and presenting optimization efforts to governance committees for approval.
Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output.
Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.