Process Improvement Analyst

LaBella Associates•Rochester, NY

About The Position

We are seeking a detail-oriented and process-driven Process Improvement Analyst to join our Operations team. This role is responsible for developing, maintaining, and standardizing process documentation, while supporting document control practices aligned with ISO standards. The ideal candidate will have experience documenting business processes, managing controlled documents, and supporting continuous improvement initiatives. This individual will play a key role in improving operational consistency by creating clear, structured documentation and supporting process optimization through value stream mapping and analysis. This position will also support the development and standardization of project management templates and operational workflows to improve efficiency across the organization.

Requirements

2–5 years of experience in process documentation, document control, or operations support roles.
Strong experience developing SOPs, workflows, and process documentation.
Excellent knowledge of Microsoft Visio or similar process mapping and diagramming tools.
Familiarity with ISO 9001 and/or ISO 27001 standards and principles.
Experience with document control systems and version management practices.
Ability to perform value stream mapping and analyze business processes.
Strong organizational skills with high attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Nice To Haves

Experience supporting ISO audits or certification processes.
Familiarity with process improvement methodologies (Lean, Six Sigma, etc.).
Experience developing project management templates or operational tools.
Bachelor’s degree in Business, Operations Management, or a related field.

Responsibilities

Conduct value stream mapping exercises to identify inefficiencies, bottlenecks, and waste in processes across the business.
Partner with stakeholders to analyse current processes and recommend improvements, aligning with technology solutions where possible.
Support implementation of process improvements and track outcomes.
Contribute to continuous improvement initiatives across the organization.
Develop, document, and maintain standard operating procedures (SOPs) and process documentation across operations and project delivery.
Translate complex workflows into clear, structured, and user-friendly documentation.
Ensure consistency in documentation format, versioning, and accessibility.
Collaborate with stakeholders to capture current state and future state processes.
Develop and maintain standardized project management templates, tools, and documentation.
Ensure templates align with operational needs and promote consistency across teams.
Continuously refine based on feedback and evolving business requirements.
Make use of corporate AI tools to streamline documentation best practices for project teams.
Support and maintain document control systems in alignment with ISO Standards, including ISO 27001 (Information Security).
Manage document lifecycle processes including version control, approvals, distribution, and archiving.
Ensure documentation is compliant with internal policies, client contractual agreements, regulatory and external certification requirements.
Work closely with Operations and cross-functional teams to gather requirements and document processes.
Operate as a central resource for process documentation and document control practices.
Manage multiple documentation and process improvement initiatives simultaneously.
Maintain a high level of accuracy, organization, and attention to detail.