Process Excellence Manager - GM Protection

GM Financial•Fort Worth, TX

20d•Hybrid

About The Position

The Process Excellence Manager leads continuous improvement initiatives across GM Protection operational processes. The role works in a maturing environment, using strategic methodologies to bring together GM Protection expertise, facilitate change, and deliver customer value. The manager facilitates process improvement and governance, partners with business, legal, compliance, technology, and data teams, and supports audit and compliance readiness. The role also champions Business Process Management, guides process design and reengineering, and advocates for customer and business needs across organizational stakeholders.

Requirements

Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
Strong knowledge of operational excellence, continuous improvement, auditing, and process governance concepts.
Working knowledge of F&I Protection products and dealer-supported operational models.
Ability to apply Six Sigma and Lean techniques and methodologies, identify improvement opportunities, and develop and implement efficiencies.
Strategic thinking skills and experience leading complex process-improvement or strategic-transformation initiatives.
Effective communication skills, including active listening and comfort presenting to senior leadership; ability to simplify complex information and create clear communications and advanced presentation materials for varied audiences.
Ability to analyze process data and use data-visualization tools and techniques to describe process behavior and summarize data clearly.
Experience with business architecture modeling software, such as Nintex Process Manager or Visio.
Bachelor’s degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science, or a related field.
At least 2 years of hands-on experience applying Kaizen and Lean Six Sigma methodologies in live business or operational environments, with demonstrated results.
At least 3 years of relevant work experience, including managing complex non-IT projects and process design or process improvement.
Lean Six Sigma Green Belt or Black Belt, or equivalent experience.

Nice To Haves

At least 1 year supporting management in writing operational procedure or policy documentation.
Process Design or Process Improvement certification.
Project Management Professional certification.

Responsibilities

Facilitate Kaizen events, value stream mapping, and improvement workshops to drive measurable operational outcomes.
Apply Lean Six Sigma, DMAIC, and Kaizen methodologies to identify improvement opportunities and develop and implement efficiencies.
Guide the development, maintenance, and governance of standard operating procedures and work instructions for GM Protection operations.
Partner with the Business Process Center of Excellence to support consistent methodology, documentation quality, and change governance.
Collaborate with legal and compliance teams on regulatory and compliance matters affecting F&I Protection products, including GAP, VSC, and ancillary offerings.
Support audit and compliance readiness by ensuring process clarity, control documentation, and operational consistency.
Collaborate with Technology and Data teams to identify automation opportunities and reporting needs.
Champion Business Process Management by guiding groups and teams through process design, reengineering, and opportunity assessments, while ensuring compliance with departmental, state, and federal regulations.
Interact with management and departments across the organization, using consulting skills to collaborate with stakeholders.
Advocate for customer and business needs and drive the voice of the customer and the voice of the business.