Process Excellence Manager - GM Protection

GM Financial•Fort Worth, TX

20d•Hybrid

About The Position

The Process Excellence Manager leads continuous improvement initiatives across GM Protection operational processes in a maturing environment. The role brings together expertise across the GM Protection team, facilitates change, and delivers customer value by applying strategic improvement methodologies and driving scalable, efficient, customer-centric operations. The position partners with the Business Process Center of Excellence, legal and compliance teams, and Technology and Data teams. It supports process governance, documentation quality, regulatory compliance, audit readiness, automation, and reporting needs. The role also engages stakeholders and management across the organization, advocating for both customer and business needs. The role requires a bachelor’s degree or equivalent work experience in a relevant field, at least three years of relevant work experience, hands-on experience applying Kaizen and Lean Six Sigma, and a Lean Six Sigma Green/Black Belt or equivalent experience. The work environment is flexible hybrid, with three days a week in the office. Competitive pay and bonus eligibility are offered.

Requirements

Bachelor’s degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science, or a related field.
At least 3 years of relevant work experience.
At least 2 years of hands-on experience applying Kaizen and Lean Six Sigma methodologies in live business or operational environments, with demonstrated results.
Lean Six Sigma Green Belt/Black Belt or equivalent experience.
Strong knowledge of operational excellence, continuous improvement, auditing, and process governance concepts.
Working knowledge of F&I Protection products and dealer-supported operational models.
Ability to apply Six Sigma and Lean techniques and identify improvement opportunities, developing and implementing efficiencies.
Experience leading complex process-improvement or strategic-transformation initiatives and ability to apply strategic thinking.
Effective communication skills, including active listening, presenting to senior leadership, simplifying complex information, and developing clear communications and advanced presentation materials for varied audiences.
Ability to analyze process data and use data visualization tools and techniques to describe process behavior and summarize data in a digestible format.
Experience with business architecture modeling software such as Nintex Process Manager or Visio.
Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.

Nice To Haves

At least 1 year supporting management in writing operational procedure or policy documentation.
Process Design or Process Improvement certification.
Project Management Professional certification.

Responsibilities

Facilitate Kaizen events, value stream mapping, and improvement workshops to drive measurable operational outcomes.
Apply Lean Six Sigma, DMAIC, and Kaizen methodologies to identify improvement opportunities and develop and implement efficiencies.
Guide the development, maintenance, and governance of standard operating procedures and work instructions for GM Protection operations.
Partner with the Business Process Center of Excellence to ensure consistent methodology, documentation quality, and change governance.
Collaborate with legal and compliance teams on regulatory and compliance matters affecting F&I Protection products, including GAP, VSC, and ancillary offerings.
Support audit and compliance readiness by ensuring process clarity, control documentation, and operational consistency.
Collaborate with Technology and Data teams to identify automation opportunities and reporting needs.
Champion Business Process Management by guiding groups or teams through process design, reengineering, and opportunity assessments, ensuring compliance with department, state, and federal regulations.
Interact with management and departments across the organization and use consulting skills to collaborate with stakeholders.
Advocate for customer and business needs and drive the voice of the customer and the voice of the business.
Manage multiple projects and priorities in a fast-paced, deadline-driven environment.