Process Excellence Lead

The Canada Life Assurance Company•Winnipeg, MB

2d•Hybrid

About The Position

The Process & Platforms Excellence team is looking for a Process Excellence Lead. The Process Excellence Lead, reporting to a Manager, plays a key role in advancing operational modernization and fostering continuous improvement by leading process redesigns that boost performance, efficiency, and effectiveness. Working closely with business operations and modernization leaders, this role helps design and implement process excellence projects, assesses opportunities for ongoing improvement, and contributes to broader business modernization initiatives.

Requirements

Demonstrated expertise in Lean Methodology, encompassing proficiency in applying Lean principles, tools, and the successful implementation of process improvements
Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
Exceptional critical and analytical skills to evaluate current processes and identify opportunities for substantial transformation
Proficient in breaking down intricate problems into manageable components to pinpoint and address areas for enhancement
Innovative and creative mindset to develop entirely new methodologies for task execution
Expertise in analyzing complex data to determine the most suitable course of action towards achieving objectives
Comprehensive understanding of technologies that can be utilized to streamline new processes
Collaborative approach, working across various departments and engaging stakeholders in the re-engineering initiatives
Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities in a dynamic environment
Meticulous attention to detail and precision in a fast-paced setting
Excellent time management skills with the ability to prioritize competing projects effectively
Transparent communication with all stakeholders regarding the changes and the underlying reasons for their necessity
University Degree in the industrial engineering, business administration, computer science, etc. or equivalent experience or qualification
Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis)
3+ years experience leading and delivering operational process improvements or initiatives
Excellent communication skills with experience creating and leading presentations to senior leadership
Skilled at building strong, collaborative relationships at all levels of an organization
Ability to communicate effectively, coach and support project teams
High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools
Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab
Familiarity with ARENA; SIMUL8 are the asset

Nice To Haves

Financial services/insurance business knowledge is an asset
Understanding of the Mutual Fund product and regulation is a significant asset

Responsibilities

In-depth analysis of existing processes to identify areas that require re-engineering
Thinking outside the box to devise entirely new ways of processing tasks
Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person
Analyze findings including large and complex data sets and reports
Prepare process maps and analyze them for improvement opportunities
Propose process improvements informed by data analysis through the application of Lean methodologies
Perform business process redesign to meet organizational goals and drive business modernization efforts
Drive design and execution of the process re-engineering projects
Significant contributor to business cases by quantifying and qualifying operational impacts
Provide analysis and reconciliation support through savings realization period
Develop an analysis to assess the impact of process changes on capacity, efficiency, quality, and other key performance indicators
Support continuous improvements framework in collaboration with the business partners
A pivotal contributor to shaping the future operational landscape of the business, in alignment with the Canada Life Modernization strategy
Key results include better customer experience, higher quality, and increased productivity to support business goals.