Process Engineer

State Farm•Dunwoody, GA

10h•Hybrid

About The Position

We are seeking a Process Engineer to join our Claims Process Engineering (CPE) team. The Process Engineer role in CPE is expected to have skills and experiences around process design and improvement methodologies. If you enjoy testing new technologies, process improvement, and analyzing data this may be the perfect position for you! Process Engineers will also be responsible for: Conducting research and analysis for end-to-end process design efforts across P&C Claims Auto, Fire and Shared Services segments Utilizing Lean Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency Successfully executing the implementation of identified process improvements to achieve measurable results (operational efficiency, service, quality, or customer experience) Driving collaboration and positive change in complex business processes with teams comprised of process, execution, and other business partners Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments Identifying, collecting, and properly analyzing readily available claim, task, phone, and other approved operational metrics Completing appropriate communication materials that adequately illustrate the findings and recommendations to various levels of execution leadership (tollgate PowerPoint slides, communication plans, project initiative updates, business decision documents, etc.) Effectively measure cost/benefit analyses for project prioritization and/or implementation Managing and prioritizing multiple work objectives simultaneously in an agile environment

Requirements

Current or prior experience in a Process Analyst or similar role
Project Management experience
A solid understanding of process improvement methodologies including Lean and Six Sigma
Strong problem-solving and analytical skills (trend identification, interpreting data, statistical testing)
Intermediate to advanced level of Proficiency in Microsoft Office Products (Excel, Access, PowerPoint, Visio)
Strong communication skills, both verbally and written
Strong attention to detail
A continuous improvement mindset

Nice To Haves

Self-starters who can juggle multiple priority assignments within timelines
Comfortable leading through ambiguity on projects
Able to take general goals and create realistic and clear action plans
Resourceful and willing to seek out creative solutions to problems
Comfortable working in a team environment with either shared or individual responsibilities on the same work effort

Responsibilities

Conducting research and analysis for end-to-end process design efforts across P&C Claims Auto, Fire and Shared Services segments
Utilizing Lean Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency
Successfully executing the implementation of identified process improvements to achieve measurable results (operational efficiency, service, quality, or customer experience)
Driving collaboration and positive change in complex business processes with teams comprised of process, execution, and other business partners
Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments
Identifying, collecting, and properly analyzing readily available claim, task, phone, and other approved operational metrics
Completing appropriate communication materials that adequately illustrate the findings and recommendations to various levels of execution leadership (tollgate PowerPoint slides, communication plans, project initiative updates, business decision documents, etc.)
Effectively measure cost/benefit analyses for project prioritization and/or implementation
Managing and prioritizing multiple work objectives simultaneously in an agile environment