Process Engineer, Workforce Staffing
About The Position
At Amazon, we are working to be the most customer centric company on earth. Workforce Staffing (WFS) is Amazon's high volume hiring engine, responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations, People Experience and Technology (PXT), Finance, and Technology teams to deliver a world class candidate and associate experience while continuously driving down cost per hire and improving quality of hire through process innovation, operational rigor, and data driven decision making. The Process Engineering team within WFS Transformations converts hiring strategies and operational standards into executable engineering solutions that power recruiting workflows end to end, from candidate attraction through Day 1. By optimizing workflows, engineering scalable processes, leveraging artificial intelligence and automation to accelerate cycle times, and validating system interactions between tools, labor, and infrastructure, the team ensures WFS can expand hiring capacity while maintaining compliance, operational efficiency, and service reliability across all global regions.
Requirements
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Six Sigma Green Belt
- Experience in Lean methodologies
- Experience collecting, analyzing, and utilizing data to drive process and system improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience in automation creation and implementation of automated workflows
- Experience driving AI capabilities and applying artificial intelligence or machine learning to improve operational processes
- Experience engineering processes in both manufacturing and corporate environments
- Experience working cross functionally with tech and non tech teams in a global environment
- 5+ years of experience in process engineering, process improvement, or operations management
Nice To Haves
- Six Sigma Black Belt certification
- Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent
- Experience in high volume recruiting, workforce staffing, or HR operations at scale
- Experience with HR technology platforms (applicant tracking systems, HRIS, workforce management tools)
- Experience with FMEA, control plans, COPQ analysis, or equivalent quality engineering tools
- Familiarity with Amazon's writing culture and document-driven decision making
Responsibilities
- Drive variation reduction, cost optimization, AI/automation innovation, and compliance across global recruiting operations.
- Engineer processes in both Fulfillment Center manufacturing environments (onboarding stations, badge processing, hiring event layouts) and corporate environments (requisition management, pipeline workflows, vendor coordination, compliance reporting).
- Evaluate metrics across WFS programs and regions to identify improvement opportunities and prioritize against benchmark performance gaps.
- Analyze end-to-end recruiting workflows (attraction through Day 1) to optimize processes and reduce cost per hire.
- Drive AI, machine learning, and automation solutions that eliminate manual effort and enable scaling without proportional headcount growth.
- Apply Lean, Six Sigma, value stream mapping, and capacity analysis to drive operational excellence.
- Conduct tact time studies, process mapping, and resource modeling to identify constraints.
- Develop SOPs and engineering standards to maintain process control.
- Train and partner with operational leaders to drive standardization globally.
- Integrate quality engineering (FMEA, control plans, COPQ) into workflow design and conduct process/quality audits.
- Support program expansions, technology implementations, and QMS maturation.
- Collaborate cross-functionally with Engineering, Tech, Learning, and Launch teams.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
