Process Efficiency Analyst

Plymouth Rock Assurance•Boston, MA

3d•$68,000 - $91,000•Onsite

About The Position

Plymouth Rock's claims organization is seeking a Process Efficiency Analyst to improve and document existing processes. This role involves mapping current claims workflows, identifying inefficiencies, and taking ownership of improvement projects. The analyst will work collaboratively with claims operations, IT, and vendor partners to drive these initiatives to completion. The position requires direct ownership of assigned processes and projects, including managing project plans, tracking progress, and ensuring stakeholder alignment. Typical assignments may include leading a workstream within a larger modernization effort or managing an entire process end-to-end for a specific line of business or workflow.

Requirements

3+ years of experience in process improvement, project management, business analysis, or claims operations, ideally in P&C insurance
Demonstrated ability to map a messy, undocumented process and turn it into something clear and actionable
Comfortable owning a project independently — driving it forward without needing to be told the next step
Strong written and verbal communication; able to run a working session and produce documentation stakeholders will actually read
Working familiarity with claims systems and workflows, or a fast learner who can pick up domain-specific tools quickly
Organized and detail-oriented, with the judgment to know when a gap is a real risk versus noise

Nice To Haves

Direct P&C claims experience (adjusting, claims operations, or claims systems)
Exposure to Lean, Six Sigma, or similar process-improvement methodology
Experience working with claims management systems such as Sapiens ClaimsPro or equivalent platforms
Prior experience partnering with IT on process-driven systems changes

Responsibilities

Map current-state claims processes (people, systems, hand-offs, decision points) and produce clear, accurate process documentation where none currently exists
Identify process breakdowns, redundant steps, and unclear ownership, and translate findings into a prioritized improvement backlog
Take direct ownership of assigned improvement projects: build the project plan, track milestones, manage risks and dependencies, and report status to Ksenia and other stakeholders
Partner with claims operations leaders, IT, and vendors (e.g., ClaimsPro, ImageRight, Dispatch Tool, and similar systems) to scope and sequence changes
Run working sessions and interviews with adjusters and supervisors to validate how work actually happens versus how it's assumed to happen
Build simple, durable artifacts — process maps, RACI charts, project trackers — that outlive the specific project and become the team's institutional record of how a process works and who owns it
Flag risks, resourcing gaps, or scope issues early rather than letting them surface at a deadline

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits