Process Documentation Specialist

Pan-Canadian Pharmaceutical Alliance Corp

1d • Remote

About The Position

The Process Documentation Specialist is responsible for developing, maintaining, and optimizing standardized operating procedures (SOPs) across multiple departments and lines of business. This role ensures operational consistency, clarity, and compliance by producing high-quality documentation that effectively supports internal stakeholders. The Specialist translates field realities and business requirements into clear process maps, SOP frameworks, and detailed work instructions that are approved, implemented, and sustainably maintained. Working closely with subject matter experts (SMEs) across various portfolios, the Specialist gathers accurate and relevant information to create, edit, and continuously improve SOPs. They ensure documentation is clear, user-friendly, and aligned with company policies and regulatory requirements. The role also includes overseeing document control processes to keep all SOPs current and reflective of evolving business practices.

Requirements

• College diploma in Information technology, Business administration, or a related field.
• 3-5 years of relevant experience in operational environments.
• 1-2 years of experience in developing and maintaining process documentation and SOPs.
• Proficiency in documentation tools and platforms (e.g., Microsoft Office Suite, SharePoint, Adobe Acrobat Professional, or similar content management systems).
• Excellent written and verbal communication skills in English are required.
• Proven experience in content development, technical writing, or process documentation, preferably in corporate operations or a government related industry.
• Expertise in identifying and resolving workflow inefficiencies through detailed gap analysis.
• Strong understanding of business processes, operational workflows, and documentation standards, with the ability to translate complex procedures into clear, structured content.
• Meticulous attention to detail and a commitment to producing high-quality, accurate, and compliant documentation.
• Ability to work collaboratively across departments, building effective relationships with subject matter experts and cross-functional teams.
• Exceptional time management skills with the ability to manage multiple tasks, prioritize effectively and work with minimal supervision.
• Strong business and digital acumen.
• Must be legally eligible to work in Canada and can work from any location within Canada.

Nice To Haves

• Familiarity with SIPOC diagrams, process mapping, or workflow analysis (asset).
• Effective written and verbal communication skills in French (asset).

Responsibilities

• Develops and authors standardized operating procedures (SOPs) across multiple departments and lines of business, ensuring alignment with operational goals and regulatory requirements.
• Engages with subject matter experts (SMEs) from all business units to gather accurate and comprehensive content for SOP development.
• Reviews, edits, and enhances existing SOPs to improve clarity, consistency, and usability, while ensuring alignment with current business practices.
• Ensures all SOP documentation complies with internal policies, industry regulations, and audit standards, maintaining a high level of accuracy and integrity.
• Stewards records management and control processes, including versioning, archiving, and timely updates to reflect changes in procedures or regulatory requirements.
• Delivers content in a clear, concise, and professional format, suitable for both digital platforms and print distribution.
• Collaborates with the Learning & Development team to support the integration of procedures into training programs and ensure effective communication with different stakeholders.
• Contributes to continuous improvement initiatives, identifying opportunities to streamline documentation processes and enhance process effectiveness across the organization.

Benefits

• 100% remote (within Canada) work environment.
• Group benefits package for temporary employees from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree