Process Development & Documentation Analyst

CGI • Dallas, TX

5d • Hybrid

About The Position

CGI is a global IT and business consulting services firm that helps clients achieve meaningful outcomes through technology, innovation, and industry expertise. With a global footprint and a collaborative, ownership driven culture, CGI professionals work alongside clients to solve complex challenges and deliver lasting results. CGI is seeking a Process Development & Documentation Analyst to partner with Engineering & Construction (E&C) subject matter experts to establish, document, and maintain foundational operational processes and Methods & Procedures (M&Ps). This role will focus on discovering how work is performed today, translating technical and operational knowledge into clear and repeatable processes, and helping create documentation that supports consistent execution across engineering and construction operations. The ideal candidate is a skilled process analyst and technical documentation professional who is comfortable interviewing SMEs, navigating ambiguity, and converting tribal knowledge into structured procedures and process flows. Experience supporting technical or engineering operations is required, with telecommunications experience involving Outside Plant (OSP) and/or Inside Plant (ISP) Engineering strongly preferred. This role is based in Dallas, Texas working under a hybrid model.

Requirements

• Demonstrated experience in process discovery, process development, business process analysis, or operational process documentation.
• Strong Microsoft Word skills with experience developing professional, detailed Methods & Procedures, work instructions, or similar documentation.
• Proven ability to interview technical SMEs and convert tribal knowledge into clear, repeatable, and actionable procedures.
• Experience developing process flows, workflow diagrams, and swimlane documentation.
• Experience working with technical, engineering, construction, infrastructure, or similar operational teams.
• Ability to independently organize and drive work in ambiguous environments with limited existing documentation.
• Strong analytical skills with the ability to understand complex workflows, identify dependencies, and document operational requirements.
• Strong written and verbal communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.

Nice To Haves

• Telecommunications industry experience supporting Outside Plant (OSP) and/or Inside Plant (ISP) Engineering.
• Fiber construction or fiber network deployment experience.
• Experience conducting field observations or validating documented processes against field operations.
• Experience using Microsoft Copilot or similar AI enabled productivity tools to support documentation workflows.
• Experience with document repositories, document lifecycle management, version control, or governance processes.
• Exposure to large scale telecom build programs or Falcon type engineering and construction programs.
• Experience with Adobe Creative Studio Suite is a plus!

Responsibilities

• Partner with Engineering & Construction SMEs to discover, define, and document current and future state operational processes.
• Facilitate SME interviews and working sessions to capture tribal knowledge, operational requirements, decision points, dependencies, and process variations.
• Develop and maintain clear Methods & Procedures, process documentation, work instructions, and supporting operational materials.
• Create process maps, workflows, and swimlane diagrams that clearly illustrate roles, handoffs, dependencies, and end to end activities.
• Translate complex engineering and construction concepts into accurate, structured, and user friendly documentation.
• Identify process gaps, inconsistencies, unclear ownership, and opportunities to improve standardization across engineering and construction workflows.
• Independently drive process discovery and documentation activities in environments where requirements or existing processes may not be fully defined.
• Collaborate with technical stakeholders to validate documented processes and ensure materials accurately reflect operational practices.
• Support ongoing maintenance, version control, and governance of process documentation as operational requirements evolve.

Benefits

• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 80 hours of floating holiday leave per year to observe holidays that are important to them
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and Well being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed