Business Process Analyst - SOP & Process Documentation

TNT Crane & Rigging•Houston, TX

5d•Onsite

About The Position

TNT Crane & Rigging is seeking a Junior Business Process Analyst to document how our business runs and how our systems support it. This role works directly with Operations, Dispatch, Rental, Service, Fleet, and Finance teams to turn system workflows into clear, accurate Standard Operating Procedures (SOPs) that match how our systems operate. The ideal candidate is a Lean Six Sigma Green Belt with a strong eye for detail and experience writing SOPs for non-technical users. A background in equipment rental, crane services, or industrial services is a strong plus. The role includes mentoring from senior IT and business leaders.

Requirements

Lean Six Sigma Green Belt certification
1–3 years in process documentation, business analysis, or operations improvement (internships count)
Proven experience writing SOPs and work instructions for non-technical users; writing samples required
Strong attention to detail, with the ability to turn a messy process into clear, repeatable steps
Clear communicator who works well with field crews, branch staff, and leadership
Proficient in Visio or Lucidchart and Microsoft 365 (Word, Excel, SharePoint)

Nice To Haves

Background in equipment rental, crane services, heavy equipment, or industrial services, such as rental contracts, dispatch, work orders, maintenance, or billing
Hands-on experience using an ERP or rental management system
Experience with SOP capture tools such as Scribe or Tango
Exposure to system testing and end-user training
Familiarity with BPMN notation
Bachelor's degree in Business, Industrial Engineering, Operations Management, or a related field, or equivalent experience.

Responsibilities

Document current-state processes end-to-end by shadowing and interviewing users at branches, yards, and the corporate office
Build process maps and swimlane diagrams showing handoffs, approvals, and system touchpoints
Work with IT and system specialists to learn how our business systems are set up and used
Write step-by-step SOPs, work instructions, and quick-reference guides with screenshots, written for field and office users
Test every SOP in the system to confirm it matches how the system works, and flag gaps to the team
Apply Lean Six Sigma tools (SIPOC, process mapping, root cause analysis) to help identify waste, redundant steps, and control gaps.
Document differences in how branches perform the same process and support efforts to standardize them.
Summarize findings and recommendations for IT and business leaders in plain, business-friendly language.
Maintain the SOP library: templates, version control, process owners, and review dates.
Apply consistent formatting, naming conventions, and approval steps across all procedures.
Collect user feedback and update procedures as systems and processes change.
Support system testing by documenting test steps and recording issues found.
Help create training materials — user guides, quick-reference docs, and video walkthroughs.
Support the rollout of new and updated processes to branches and corporate teams.
Performs other duties as assigned.