DoW SkillBridge - Process Documentation Analyst

Vets2PM • Arlington, VA

1d • Hybrid

About The Position

Forward Edge-AI is seeking transitioning Service members to participate in the DoW SkillBridge Program as Process Documentation Analysts supporting a Department of the Air Force business operations and digital transformation program. Participants will work directly with Government Action Officers, functional stakeholders, and Forward Edge-AI program leadership to understand and document how critical business processes are performed. The role includes structured discovery sessions, process walkthroughs, current-state documentation, artifact development, and identification of gaps, risks, bottlenecks, undocumented dependencies, manual workarounds, and institutional-knowledge concerns. This role allows transitioning Service members to apply military operational and staff experiences to federal consulting, program management, process improvement, and business transformation.

Requirements

• Current U.S. Armed Forces Service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation.
• Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or another structured functional environment.
• Strong written and verbal communication skills and the ability to organize complex explanations into logical processes.
• Strong attention to detail and the ability to ask effective follow-up questions and identify missing information.
• Ability to manage multiple assignments and deadlines.
• Proficiency with Microsoft Office applications.
• Ability to interact professionally with military, civilians, and contractor stakeholders.

Nice To Haves

• Previous experience as a military Action Officer, staff officer/NCO, program/project manager, operations specialist, executive support professional, or process owner.
• Experience supporting DoD headquarters or senior-level organizations.
• Experience developing SOPs, continuity books, operating instructions, checklists, policy/procedure documentation, or training materials.
• Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management.
• Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate.
• PMP, CAPM, Lean Six Sigma, Scrum, or related training/certification.

Responsibilities

• Conduct structured discovery sessions and process walkthroughs with assigned Government Action Officers and functional stakeholders.
• Review existing process documentation, policies, guidance, templates, systems, and reference materials.
• Capture how business processes operate from initiation through completion, including triggers, steps, responsible parties, decisions, approvals, hand-offs, systems, inputs, outputs, dependencies, and completion criteria.
• Develop draft SOPs and desktop procedures using established templates and documentation standards.
• Create current-state process maps, workflow diagrams, checklists, templates, quick-reference guides, responsibility matrices, and supporting materials.
• Identify missing or outdated documentation, differences between established procedures and actual execution, recurring rework, manual workarounds, and dependencies on individual personnel.
• Document potential operational, compliance, schedule, workforce, continuity, data, and execution risks for leadership review.
• Conduct artifact playback sessions with Action Officers, incorporate comments, maintain version control and artifact status, and track unresolved questions.
• Support organization of completed artifacts within designated repositories and participate in quality reviews to promote consistency across lines of effort.

Benefits

• Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed