Process Design Manager - Debt Manager

Bank of America•Newark, NJ

13d•Onsite

About The Position

At Bank of America, the Process Design Manager leads the assessment, development, execution, and oversight of technology projects, line-of-business initiatives, and UCRS Platform and Debt Manager administrative functions. The role supports Operational Excellence objectives and short- and long-term strategic goals, combining UCRS and Debt Manager platform expertise with administration, BLAZE business-rule development, technical and data acumen, analytical problem-solving, and project leadership. The position serves as a subject matter expert and strategic partner to business executives, technology teams, deployment champions, and line-of-business stakeholders. It independently translates complex business needs into detailed business and data requirements, develops and validates complex business rules, and explains the integration between Debt Manager and UCRS. The manager takes ownership of initiatives from initial assessment through implementation, anticipates risks and dependencies, develops solutions, and ensures changes are implemented accurately and in accordance with governance and change-management standards. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The role is listed as first shift, 40 hours per week. It may also include associate-management responsibilities, including coaching, talent development, risk management, budget stewardship, and delivery of business outcomes.

Requirements

Current technology platform management experience.
Hands-on experience working within a UCRS Platform Management team, with knowledge of platform functionality, administration, business processes, data, and supporting technologies.
Strong understanding of integration and functional dependencies between Debt Manager and UCRS, including upstream and downstream impacts of proposed changes.
Experience developing, implementing, testing, and validating complex business rules in BLAZE RMA and Debt Manager BLAZE.
Advanced experience analyzing, improving, testing, and validating complex rule changes and assessing dependencies, downstream impacts, and unintended outcomes.
Experience maintaining, configuring, testing, and implementing Debt Manager user-interface and BLAZE rules-engine changes across Agile, UAT, Production, and other applicable environments.
Functional and administrative knowledge of Debt Manager, including TAGS, Tag Types, Creditors, Receivers, and UDPs.
Ability to turn complex business needs into comprehensive, actionable business and technical requirements, especially data requirements and user functionality and usability needs.
Experience leading complex, large-scale product conversions from assessment through implementation.
Ability to identify and research functionality gaps, inconsistencies, anomalies, and process issues; conduct root-cause analysis; recommend solutions; and drive resolution.
Skills in business process analysis, continuous improvement, process design, process management, process performance measurement, conflict management, critical thinking, program management, scenario planning and analysis, strategic thinking, decision making, engagement, and relationship building.

Responsibilities

Manage assessment, development, execution, and oversight of technology projects, line-of-business initiatives, and UCRS Platform and Debt Manager administrative functions.
Implement complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability.
Partner with support organizations and line-of-business stakeholders to gather information and implement solutions to critical business challenges and opportunities.
Apply process-design best practices and business-redesign concepts to align continuous-improvement tactics with long-term strategic goals.
Establish governance routines to monitor the health of programs and project portfolios, and ensure Enterprise Change Management policies and standards are adopted.
Develop, implement, test, and validate complex business rules in BLAZE RMA and Debt Manager BLAZE.
Analyze, improve, test, and validate rule changes, assessing downstream impacts, dependencies, and potential unintended outcomes before implementation.
Maintain, configure, test, and implement changes to the Debt Manager user interface and BLAZE rules engine across Agile, UAT, Production, and other applicable environments.
Maintain Debt Manager configuration components, including TAGS, Tag Types, Creditors, Receivers, and UDPs.
Translate complex business needs into detailed business and technical requirements, particularly for data, user functionality, and usability.
Lead complex, large-scale product conversions from assessment through implementation.
Investigate user-functionality gaps, inconsistencies, anomalies, and process issues; perform root-cause analysis, recommend solutions, and drive issues through resolution.
Serve as a subject matter expert in delivering new or enhanced workstation functionality, including user experience, data presentation, data validation, readiness, implementation planning, and operational deployment support.
Recommend effective and streamlined Debt Manager administrative setups to support business objectives and initiatives.
Anticipate risks and dependencies and ensure changes are implemented accurately and in line with applicable governance and change-management standards.
If managing associates, model inclusion, communicate enterprise decisions, manage risk and expenses, coach and develop employees, build talent bench strength, and prioritize and delegate work to deliver business outcomes.