Process Design Manager - Debt Manager

Bank of America•Newark, NJ

12d•Onsite

About The Position

At Bank of America, this role leads the assessment, development, execution, and oversight of technology projects, line-of-business initiatives, and UCRS Platform and Debt Manager administrative functions in support of Operational Excellence and strategic goals. It requires strong UCRS and Debt Manager platform expertise, Debt Manager administration, BLAZE business-rule development, technical and data acumen, analytical problem-solving, and project leadership. The position translates complex business needs into detailed business and data requirements, develops and validates business rules, and explains the integration of Debt Manager and UCRS. It serves as a subject matter expert and strategic partner to business executives, technology teams, deployment champions, and line-of-business stakeholders, taking complex initiatives from assessment through implementation while anticipating risks and dependencies and following applicable governance and change-management standards. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The position is 1st shift and 40 hours per week.

Requirements

Current Technology Platform Management experience.
Hands-on experience working within the UCRS Platform Management team, with understanding of platform functionality, administration, business processes, data, and supporting technologies.
Strong understanding of integration and functional dependencies between Debt Manager and UCRS, including upstream and downstream impacts of proposed changes.
Advanced experience with complex BLAZE RMA and Debt Manager BLAZE business-rule development, testing, validation, and impact analysis.
Functional and administrative knowledge of Debt Manager, including configuration components such as TAGS, Tag Types, Creditors, Receivers, and UDPs.
Ability to translate complex business needs into detailed business, technical, and data requirements.
Experience leading complex, large-scale product conversions from assessment through implementation.
Ability to research and investigate user-functionality gaps, inconsistencies, anomalies, and process issues; perform root-cause analysis and drive recommended solutions through resolution.
Skills in business process analysis, continuous improvement, process design, process management, process performance measurement, conflict management, critical thinking, program management, scenario planning and analysis, strategic thinking, decision making, driving engagement, and relationship building.

Responsibilities

Lead the assessment, development, execution, and oversight of technology projects, line-of-business initiatives, and UCRS Platform and Debt Manager administrative functions.
Implement highly complex solutions to resolve issues and risks, optimize efficiency, reduce variability and losses, strengthen controls, and improve effectiveness and quality.
Partner with support organizations and line-of-business partners to gather information and implement solutions to critical business challenges and opportunities.
Develop, implement, test, and validate complex business rules in BLAZE RMA and Debt Manager BLAZE.
Analyze, improve, test, and validate complex rule changes, assessing dependencies, downstream impacts, and potential unintended outcomes before implementation.
Maintain, configure, test, and implement Debt Manager user-interface and BLAZE rules-engine changes across Agile, UAT, Production, and other applicable environments.
Maintain Debt Manager administrative configurations, including TAGS, Tag Types, Creditors, Receivers, and UDPs.
Translate complex business needs into detailed, actionable business and technical requirements, particularly for data, user functionality, and usability.
Lead complex, large-scale product conversions from assessment through implementation.
Investigate functionality gaps, inconsistencies, anomalies, and process issues; perform root-cause analysis, recommend solutions, and drive resolution.
Serve as a subject matter expert for new or enhanced workstation functionality, including user experience, data presentation and validation, readiness, implementation planning, and operational deployment support.
Recommend streamlined and effective Debt Manager administrative setup to support business objectives and initiatives.
Integrate process-design best practices and business-redesign concepts to align continuous improvement with long-term strategic goals.
Establish governance routines to inspect program and project portfolio health and manage change.
Ensure Enterprise Change Management policies and standards are applied and adopted in partnership with line-of-business stakeholders.
Partner with business executives and deployment champions on strategic project implementation and budgeting decisions.
As applicable, manage associates and demonstrate inclusive leadership, process and data management, enterprise communication, risk management, coaching, financial stewardship, talent development, and delivery of business outcomes.