Process Design Consultant - Strategy and Transformation

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. Wealth Management Operations (WMO) provides end-to end operational support of Merrill, Private Bank, and Workplace Benefits. The Strategy and Transformation Team within WMO leads the evolution and full integration of the Operational Excellence program within the organization. The team leads strategic work efforts geared toward improving Wealth Management Operations using process analysis techniques and supports Process Owners (PO) to drive recommendations on strategic direction and compliance with the Enterprise Process Management Policy. Through collaboration with WMO Senior Leaders, Process Owners, WMO Business Controls, and Change Management and Project Delivery, a process design consultant on this team will: Support Process Owners in building and maintaining comprehensive process documentation to enable decision making, provide proof of regulatory compliance, and to sustain continuous process improvement Promote and facilitate the use of process management principles and tools to assess processes and aid in the identification of process improvement opportunities including: documenting current state processes, identifying pain points, and developing target state solution recommendations Manage the pipeline and continuous refinement of process improvement opportunities to build compelling business cases that allow leaders to understand the benefits, costs, and justification of implementing change

Requirements

5+ years of process design experience including process, people, and technology design
Advanced process mapping skills using Visio or ARIS
Single Process Inventory and Enterprise Process Management Policy & Standard
Proficient facilitation skills, able to lead and influence cross functional teams
Avid learner comfortable navigating new situations with high degrees of complexity
Proficient with MS Excel to conduct data analysis that yields new process insights
Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes
3+ years of strategic planning experience including multi-year plans and business cases
Possesses a basic awareness of technology capabilities

Nice To Haves

Six Sigma Black / Green Belt certification
Process Owner certification
Experience managing or supporting operations
Wealth Management Operations
Financial Services

Responsibilities

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts