Process Design Consultant II

Bank of America•Fort Worth, TX

8d•$113,600 - $151,400•Hybrid

About The Position

This role is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions. May be responsible for managing, training and developing associates on the team. Effectively analyses Consumer Lending process and audit results and determines and implements highly complex solutions designed to resolve issues, implement controls, and improve efficiency and effectiveness for the front line unit. Analyzes, builds requirements, and implements highly complex technology-based projects. This position will primarily support processes in the 1st Mortgage and Home Equity credit, processing, underwriting, and closing areas; however, incumbent may be assigned to any product, process, or functional area within Consumer Lending and may float between product areas as required. Implements projects designed to meet evolving compliance and risk policy and develops/manages highly complex project plans. This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Requirements

Direct Consumer Lending front line unit or control function experience is required
Strong Process Design and Project Management Background
Demonstrated success working in Matrix organization
Proficient in problem analysis and solution design
Strong analytical and problem solving skills
Strong process analytic ability
Strong Presentation skills
Good business judgment for risk/reward trade offs
Strong Financial Analysis Skills
Executive presence and ability to lead meetings, including meetings with executive participants
Ability to influence senior leadership

Nice To Haves

5+ years of Process Design and Project Management experience
Issues Management Experience
Holds established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing

Responsibilities

Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts